What are the responsibilities and job description for the Cone Quality Technician (Third Shift) position at Joy Cone?
Summary:
The Quality Assurance Specialist oversees and ensures the overall food safety and quality of all products and packaging in compliance with regulatory standards and company policies.
Responsibilities:
- Perform routine quality checks on raw ingredients, finished products, and packaging materials to ensure adherence to company standards and regulatory food safety requirements
- Collaborate with Operations to support the consistent delivery of high-quality, safe food products
- Identify and place questionable ingredients, packaging, or finished products on "Hold" status and promptly communicate findings to management
- Review and analyze Statistical Process Control (SPC) data to ensure compliance with customer specifications; complete Certificates of Analysis (COAs) for all outgoing products and escalate any issues to management
- Monitor and document daily microbiological test results, ensuring all outcomes meet established specifications
- Support Research & Development initiatives by updating nutritional information, assisting in testing protocols, and evaluating finished product quality
- Maintain comprehensive documentation for all ingredients and packaging materials, including specifications, nutritional data, kosher certifications, and related records
- Provide training and guidance to new and existing employees on quality assurance protocols and food safety standards
- Serve as back-up SQF Practitioner in the absence of the Quality Assurance Manager
- Perform additional tasks as directed by supervisor
- Involves clerical, analytical, and organizational skills
- Attention to detail and ability to use measuring equipment required
- Able to define problems, collect data, establish facts and draw a valid conclusion
- Must be able to properly prioritize work responsibilities within assigned work area
- Able to read, analyze and follow directions
- Must be able to speak, listen and effectively communicate with team members and actively participate in team meetings
- Ability to apply formulas and mathematical concepts and to use them in a production setting
- Must be highly motivated and able to work well independently and in a team environment
- Must have a demonstrated record of professionalism, cooperation, and excellent communication
- Involves regular computer systems/software operation and use of office equipment
- Understand and adhere to:
- all food safety and quality protocol
- all procedures pertaining to allergen control
- all Good Manufacturing Policies (GMPs)
- Must have full use of arms and legs, be able to stand on a continuous basis, and be able to climb stairs to access all areas of the plant and offices regularly
- Lift up to 50 lbs. on an occasional basis
- Push or pull with up to 50lbs. of force on an occasional basis
- Stoop, kneel, climb or squat on an occasional basis
- Possess manual dexterity and use hands to grip, pinch, handle, reach, or feel on a frequent basis
- Stand on a continuous basis and walk on a frequent basis
- Able to perform repetitive tasks up to 12 hours per day
- Must be able to work in a scissor lift at elevated heights occasionally
- Must be able to work shifts assigned by supervisor
- Adherence to the company attendance policy is required, which includes expectations of punctuality and limited unapproved absences
- High school diploma or equivalent
- Working knowledge of the following computer software: Microsoft Office, including Excel
- Knowledge of HACCP, GMP, Bio-security and other food safety programs preferred
- Experience in Quality Assurance preferred
- Candidate needs strong knowledge of facility manufacturing operations, procedures, and product quality expectations
- Must have demonstrated good work habits and attendance
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