What are the responsibilities and job description for the IT Service Desk Intern position at Jovia Financial Credit Union?
We’re passionate about developing the next generation of talent – and that could be you!
Why Intern at Jovia?
You won’t just observe – you’ll participate and contribute on real projects, develop transferable skills and build professional connections that last well beyond the program. Our company values innovation, growth, and community. So, if you are ready to learn, grow and make an impact while having fun along the way, we’d love to hear from you!
We are Jovia Financial Credit Union. Our name evokes joy, a feeling of optimism, trust, and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. At Jovia, we have provided brighter banking for over 85 years, driven by values like innovation, convenience, and community. As a not-for-profit organization, we focus on what’s best for our members, not profits - Come see for yourself!
Awarded as one of the best places to work, Jovia has more than $4 billion in assets, 240,000 members, and 500 employees, we attract the best and the brightest talent-- who do the right thing and present a can-do spirit in a culture of fun, fulfilment, advancement, and development. Find your joy here, every day.
Our employees are passionate about our mission, growing through professional development and making a real difference through community involvement and service. We offer a diverse, inclusive work environment with flexible opportunities and competitive benefits. Join us in shaping the future of banking by joining our team.
Internship Program Highlights
Find out what life at Jovia is like ... https://www.jovia.org/life-at-jovia
What You Will Be Doing
At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!
We provide a competitive salary that aligns with qualifications and experience. Compensation may differ based on factors including experience, skill set, and current performance (if applicable). While candidates who do not fulfill the minimum requirements may be considered, this may require a position level, salary, or salary grade adjustment to reflect current experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Why Intern at Jovia?
You won’t just observe – you’ll participate and contribute on real projects, develop transferable skills and build professional connections that last well beyond the program. Our company values innovation, growth, and community. So, if you are ready to learn, grow and make an impact while having fun along the way, we’d love to hear from you!
We are Jovia Financial Credit Union. Our name evokes joy, a feeling of optimism, trust, and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. At Jovia, we have provided brighter banking for over 85 years, driven by values like innovation, convenience, and community. As a not-for-profit organization, we focus on what’s best for our members, not profits - Come see for yourself!
Awarded as one of the best places to work, Jovia has more than $4 billion in assets, 240,000 members, and 500 employees, we attract the best and the brightest talent-- who do the right thing and present a can-do spirit in a culture of fun, fulfilment, advancement, and development. Find your joy here, every day.
Our employees are passionate about our mission, growing through professional development and making a real difference through community involvement and service. We offer a diverse, inclusive work environment with flexible opportunities and competitive benefits. Join us in shaping the future of banking by joining our team.
Internship Program Highlights
- Exciting 10-Week immersive program designed to give you real-world experience while making meaningful professional connections.
- Paid Internships (part-time and full-time internship opportunities available)
- Flexible work environments that offer in person and hybrid opportunities
- Hands-on training and exposure to multiple credit union departments
- Ongoing professional development and learning opportunities throughout the internship program.
- Inclusive and collaborative culture where your ideas are valued and creative minds are nurtured.
- Conclude your internship, presenting to our executives with a formal capstone presentation.
- Access to company events, employee incentives, and membership eligibility
Find out what life at Jovia is like ... https://www.jovia.org/life-at-jovia
What You Will Be Doing
- Ensure successful daily end user operations by responding to incidents, troubleshooting hardware issues, performing diagnostic testing, and resolving hardware inquiries
- Accurately document support issues, activities and/or resolutions and communicate user feedback to managers and IT team members
- Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation as necessary
- Assisting IT Support team with research and special projects
- Organize and maintain IT resources
- Must be able to lift a least 20 lbs.
- Create a positive, satisfying customer support experience.
- Currently enrolled in or graduated from a 4-year college or university business program, preferably with a concentration in Computer Science.
- Minimum GPA of 3.0
- Strong attention to detail and organizational skills
- Must have analytical and communication skills
- Proficiency in Microsoft Office (Excel, Word, Teams and PowerPoint) is required.
- A high level of integrity, accuracy, dependability, enthusiasm, and confidentiality.
At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!
We provide a competitive salary that aligns with qualifications and experience. Compensation may differ based on factors including experience, skill set, and current performance (if applicable). While candidates who do not fulfill the minimum requirements may be considered, this may require a position level, salary, or salary grade adjustment to reflect current experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)