Business Office Manager

• Office Manager – Intellectual & Developmental Disabilities (IDD) ServicesJourneys Inc. – Emporia, KS
• Full-Time | Monday–Friday
• Pay: $22.00–$25.00 per hour, based on experience and qualifications

About Journeys Inc.Journeys Inc. is a person-centered provider of services for individuals with intellectual and developmental disabilities (IDD) in Emporia, Kansas. We are committed to supporting the independence, dignity, safety, and quality of life of the individuals we serve.We are looking for a dependable, organized, compassionate, and professional Office Manager to join our team. This position plays an important role in supporting the daily operations of Journeys Inc. and ensuring our administrative processes, employee records, documentation, and office functions are organized and maintained.The ideal candidate is someone who takes initiative, pays attention to detail, communicates well, protects confidential information, and can effectively manage multiple responsibilities in a busy human-services environment.Position SummaryThe Office Manager is responsible for coordinating the day-to-day administrative operations of Journeys Inc. This position provides administrative support to agency leadership and employees while helping maintain accurate records, employee documentation, training and credentialing records, schedules, and program-related documentation.Experience in IDD services, healthcare, Medicaid/HCBS, behavioral health, or another human-services setting is strongly preferred.Essential Duties and Responsibilities Employee and Staffing Support IDD Program and Compliance SupportCommunication and Customer ServiceQualificationsRequired QualificationsPreferred QualificationsThe Ideal Candidate The ideal candidate will be: Compensation$22.00–$25.00 per hour, based on experience and qualifications. Candidates with strong experience in IDD/HCBS services, Medicaid, compliance, EHR systems, employee credentialing, and office management may qualify toward the higher end of the pay range. Schedule and Work Location Job Type: Full-TimeHours: Approximately 40 hours per week Schedule:* Monday–Friday Work Location:* On-siteLocation: Emporia, Ks. Journeys Inc. offers eligible employees a benefits package that may include:Benefits are subject to eligibility requirements and company policies. Why Work for Journeys Inc.? At Journeys Inc., your work makes a difference. The Office Manager helps provide the organization and support our team needs to deliver quality services to individuals with intellectual and developmental disabilities. You will be an important part of a team dedicated to helping the people we serve live meaningful, safe, and fulfilling lives in their communities. If you are organized, dependable, compassionate, and ready to make a difference, we would love to hear from you!

• Manage daily office operations and administrative activities.
• Answer incoming phone calls, respond to emails, greet visitors, and provide professional customer service.
• Maintain organized electronic and paper files.
• Maintain confidential employee and individual records.
• Prepare letters, reports, spreadsheets, forms, correspondence, and other documents.
• Manage office supplies, equipment, mail, and other administrative needs.
• Maintain calendars and coordinate meetings, appointments, and agency activities.
• Provide administrative support to agency leadership.
• Assist with special projects and other duties as assigned.
• Identify administrative needs and take initiative to address them.
• Assist with new employee onboarding and orientation.
• Maintain accurate employee personnel files.
• Track employee background checks, licenses, certifications, training, and required credentials.
• Monitor credential and training expiration dates and follow up with employees and management.
• Assist with staff scheduling and coverage as needed.
• Review and organize timesheets and payroll-related documentation.
• Maintain accurate employee documentation in accordance with Journeys Inc. policies and applicable requirements.
• Provide administrative support to management regarding staffing and personnel matters.
• Maintain accurate documentation related to individuals receiving services.
• Assist with Medicaid, HCBS, licensing, audit, and regulatory documentation.
• Assist with preparation for state inspections, audits, and quality-assurance reviews.
• Track required documentation and follow up on missing or incomplete items.
• Assist with incident documentation and administrative follow-up as directed by management.
• Support quality-improvement and compliance activities.
• Maintain confidentiality of protected and sensitive information.
• Follow Journeys Inc. policies and procedures and all applicable regulatory requirements.
• Communicate professionally with individuals receiving services, families, guardians, employees, case managers, healthcare providers, and community partners.
• Respond to questions and requests promptly or direct them to the appropriate staff member.
• Maintain a welcoming, respectful, and professional office environment.
• Treat all individuals with dignity, respect, and compassion.
• Protect the privacy and confidentiality of individuals receiving services and employees.
• Support a person-centered approach in all interactions.
• High school diploma or GED.
• Minimum of 2 years of administrative, office management, healthcare, or related experience.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Ability to handle confidential and sensitive information appropriately.
• Proficiency with Microsoft Office and/or Google Workspace.
• Professional, dependable, and positive attitude.
• Ability to work independently and as part of a team.
• Ability to pass required background checks and meet applicable employment requirements.
• Experience working with individuals with intellectual and developmental disabilities.
• Experience working in an IDD or HCBS setting.
• Experience with Medicaid-funded services.
• Experience in healthcare, behavioral health, or human services.
• Experience with electronic health records (EHR/EMR).
• Experience tracking employee credentials and required training.
• Experience with state licensing or regulatory compliance.
• Experience with scheduling, payroll documentation, or billing.
• Associate's or bachelor's degree in business administration, healthcare administration, human services, or a related field.
• Highly organized and able to manage multiple priorities.
• Detail-oriented and committed to accurate documentation.
• Dependable and accountable.
• Professional and respectful in all communications.
• Compassionate toward individuals with intellectual and developmental disabilities.
• Proactive and able to work independently.
• Comfortable working in a fast-paced environment.
• Able to maintain confidentiality and exercise good judgment.
• Comfortable learning new software and electronic systems.
• A positive, team-oriented person who takes pride in their work.
• Paid Time Off (PTO)
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)/retirement plan
• Life insurance
• Professional development and training opportunities

Pay: $24.07 - $28.99 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Salary : $22 - $25