What are the responsibilities and job description for the Customer Service Representative position at Joulé?
Job Title: Customer Service Representative
Location: Portage, MI
Hours/Schedule: 1st Shift 8am- 5pm M- F
Type: Contract
Overview
Global Medical Device company looking to hire experienced Customer Service Representative to join their growing team. Must bring 0-2 years of experience in Customer Service or Order Management.
Responsibilities
Location: Portage, MI
Hours/Schedule: 1st Shift 8am- 5pm M- F
Type: Contract
Overview
Global Medical Device company looking to hire experienced Customer Service Representative to join their growing team. Must bring 0-2 years of experience in Customer Service or Order Management.
Responsibilities
- Responsible for total customer and sales representative satisfaction in order management
- Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
- Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep’s satisfaction per company procedures and standards
- Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
- Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
- Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
- Back-up to Customer Support team when needed
- Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
- Accountable for all record-keeping as appropriate and in accordance with company specifications.
- Must meet all training and documentation criteria by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
- Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.
- Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
Requirements- HS Diploma
- 0-2 years of experience in Customer Service or Order Management
- MS Office Suite Required
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
Ref: #558-Scientific
- HS Diploma