Commercial Assistant & Customer Account Coordinator

Job Title: Commercial Assistant & Customer Account Coordinator

Location: Hackettstown, NJ

Hours / Schedule: Monday - Friday; 8:30 am - 5:00 pm - Onsite

Type: Contract To Hire

Compensation: $21 - $25 per hour

Responsibilities

Responsible for assisting the Commercial Operations Department as it relates to: Order Quotation, Entry, Processing, RMAs, Shipping, and Customer Account Maintenance.

• Coordinates business partner and distributor account maintenance, including updating records in SAP and HubSpot (ownership, addresses, contact details, and representative lists) our ERP and CRM systems, coordinating onboarding and offboarding of domestic and international distributors, preparing authorization letters and price lists, maintaining contact databases, and assisting with distributor visits and training events.

Daily:

• Quotations (Instruments, Parts and Accessories)
• Order Entry, Order Processing
• Preparation of Order Acknowledgements
• Preparation of Shipments/Shipping Labels - Cartons and Courier
• Provides Customers with information regarding shipments
• Responds to Customer Inquiries via email or phone
• Shares responsibility for answering the Company phone
• Follow-up on “Payment Pending” orders
• Enter and maintain CRM information
• Other duties as assigned
• Follow up on Order Status internally
• IQ OQ Notebook Completion for Shipment
• End of month activities as assigned, to include IQ  OQ Notebooks and Order Folders
• Business Partner Maintenance Coordinator (SAP & CRM)
• Updating changes in ownership, addresses, contact information, etc.
• Rep List Management
• Distributor Maintenance Coordinator – International and Domestic
• Onboarding, Offboarding, Authorization Letters, Price Lists, Contact Info, etc.
• Assist Administrative Assistant in coordination of all distributor visits and trainings
• Assist with the shipment of Specialty Products
• Assist with Sales/Service/Distributor Trainings and other events
• Process Return Material Authorizations
• Interface with other Departments, i.e., Status of Orders
• Prepare and ship promotional items and product literature
• Other duties as assigned

Requirements

• Minimum of Associates Degree – Business Administration preferred
• Experience in a customer-focused environment, preferably within import/export manufacturing
• Strong proficiency in Microsoft Office (particularly Excel) and a working knowledge of ERP systems. 
• Strong Excel skills required
• Experience with SAP or an ERP system a plus

Benefits


System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.



System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.



#M3



Ref: #558-Scientific