Psychiatric Case Manager

Josselyn, a nonprofit community mental health center, has been serving people since 1951 when Dr. Irene Josselyn saw a need for kids and families to get help without worrying about the cost. Today, Josselyn is known for its excellent mental health care, offering outpatient therapy, psychiatry, case management, employment support and intensive programs for youth. With 6 locations in northern Cook and Lake County, Josselyn is a high-quality affordable option serving more than 7,500 people annually. Due to our excellent programming, depth and breadth of services, financial strength, staffing and outstanding leadership, Josselyn was honored in June 2025 by being the only nonprofit named to Crain’s Chicago Business Fast 50 list for the second consecutive year.

Job Summary

The Psychiatric Services Case Manager is dedicated to advocating for clients' health, ensuring they receive personalized and appropriate care. This role involves collaborating with healthcare professionals to support the development and implementation of effective treatment plans and managing duties assigned by the Psychiatric Services Manager. The Case Manager plays a pivotal role in coordinating care, providing support, and ensuring continuity of care for clients transitioning both into and out of outpatient settings.

Schedule And Compensation

• Monday - Tuesday 12 PM - 8 PM, Wednesday - Friday 9 AM - 5 PM
• $21.98 - $24.73 ($40,000 - $45,000) based on experience
  
  

Essential Responsibilities And Metrics

• Provides high-quality service and maintains 50% of direct service hours per month
• Complete Service Ticket/Progress Note within three working days of day of service
• Timely completion of all required documents (medication consent forms, release of information forms, lab request forms) within three business days of completed provider note and recommendations
• Complete referral, transfer, and discharge paperwork in timely manner: referral and transfer, immediately upon need; discharge summary and instructions within three working days of discharge
• Under direction of psychiatric providers, case manager will provide clients medication education print outs that are focused on understanding illness, symptom management and medication compliance within three business days of completed provider note and recommendations
• Timely completion of client onboarding process after initial evaluation (telehealth education, client portal support, schedule follow up appointments as needed, review necessary documentation and department expectations)
• Take client vitals during in-person appointments
  
  

Requirements

• Bachelors degree in a related field
• Working experience in a mental health outpatient or community healthcare setting
• Competency in Microsoft Office365 applications including: Word, Excel, Outlook and Zoom
• Strong written and verbal communication skills
• Highly organized and efficient in managing several cases at once
• Experience with SmartCare or a similar Electronic Health Record system (EHR)
• Bilingual in English and Spanish, with complete fluency in speaking, reading, and writing both languages (highly preferred)
  
  

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