What are the responsibilities and job description for the Client Access Specialist position at Josselyn?
With several Northern Cook and Lake County locations, Josselyn, a nonprofit community mental health center, has been serving people since 1951. Today, Josselyn is known for its commitment to providing not only high-quality and affordable care, but excellent care for more than 7,500 children, adolescents and adults annually. Josselyn made history and was honored in 2025 as the only nonprofit named to Crain’s Chicago Business Fast 50 list for the second consecutive year!
Job Summary
The Floater Client Access Specialist serves as the first point of contact for clients, visitors, and staff, playing a vital role in creating a welcoming and supportive environment. This position combines front desk reception responsibilities with intake support to ensure a seamless entry point into services. Although, based out of Josselyn's Northbrook office, this position requires working across multiple sites: Grayslake, Waukegan, Highland Park, and Northbrook to provide coverage.
Schedule
This is a Monday - Friday schedule with a rotating Saturday requirement. Candidates must be available to work all shifts - hours are not flexible.
Opening Shift: 8:30 AM - 4:30 PM
Mid Shift: 11 AM - 7 PM
Closing Shift: 1 PM - 9 PM
Saturday (rotating) Shift: 9 AM - 2 PM
Hourly Rate: $18 - $18.87 ($32,760 - $35,252) based on experience
Essential Responsibilities And Metrics
Job Summary
The Floater Client Access Specialist serves as the first point of contact for clients, visitors, and staff, playing a vital role in creating a welcoming and supportive environment. This position combines front desk reception responsibilities with intake support to ensure a seamless entry point into services. Although, based out of Josselyn's Northbrook office, this position requires working across multiple sites: Grayslake, Waukegan, Highland Park, and Northbrook to provide coverage.
Schedule
This is a Monday - Friday schedule with a rotating Saturday requirement. Candidates must be available to work all shifts - hours are not flexible.
Opening Shift: 8:30 AM - 4:30 PM
Mid Shift: 11 AM - 7 PM
Closing Shift: 1 PM - 9 PM
Saturday (rotating) Shift: 9 AM - 2 PM
Hourly Rate: $18 - $18.87 ($32,760 - $35,252) based on experience
Essential Responsibilities And Metrics
- Greet and check in clients and visitors with professionalism and warmth, ensuring a positive first impression.
- Collect client copayments at the time of check-in, issue receipts, and ensure accurate documentation in accordance with billing procedures.
- Monitor missed payments and maintain records of clients who fail to pay at check-in or after virtual appointments; document appropriately and notify the assigned clinician
- Answer incoming calls, direct inquiries appropriately, and provide accurate information about services.
- Ensure completion of in-person opening paperwork by scanning, uploading, and updating the electronic health record (EHR) accurately and in a timely manner.
- Promptly process walk-in clients, ensuring timely service and appropriate documentation.
- Maintain confidentiality and handle sensitive information in accordance with HIPAA and organizational guidelines.
- Collaborate with clinical and administrative staff to ensure timely communication and coordination of client care.
- Monitor waiting areas and ensure they are clean, safe, and welcoming at all times.
- Support additional administrative tasks as needed, including mail handling, supply ordering, and general office support.
- High School Diploma or equivalent
- Prior experience as a receptionist in a behavioral health or healthcare related field
- HIPPA experience
- Competency in Microsoft Office365 applications including: Word, Excel, and Outlook and Zoom
- Consistent, reliable, professional dress, and manner
- Excellent written and verbal communication skills
- Excellent time management skills
- Coverage in Northbrook, Highland Park, Grayslake, and Waukegan required
Salary : $32,760 - $35,252
