What are the responsibilities and job description for the Inside Sales Representative position at Joshua Tree Experts?
Are you a highly motivated and detail-oriented individual with a passion for sales and technical knowledge? Joshua Tree Experts is seeking an Inside Sales Representative (ISR) to join our central sales support team.
This is a high-impact role responsible for serving as the sales engine for our field Account Managers (Arborists), converting qualified inbound leads into accurate, profitable service proposals, and booking appointments. The ISR team is critical to driving JTE's revenue goals and maintaining the efficiency of our service scheduling.
Core Responsibilities: ConversionTechnical Proposal Generation
- Lead Conversion: Manage all inbound leads, inquiries, and warm transfers from the Client Services team (Contact Center). Qualify customer needs and convert inquiries into booked consultation appointments or direct service proposals.
- Outbound SalesLead Generation: Responsibilities include strategic outbound calling campaigns targeting specific territories or lapsed clients and proactive lead generation initiatives.
- Customer Education: Serve as a subject matter expert on JTE's core service offerings, educating potential clients on the value of our programs and addressing technical questions related to tree and lawn health.
- Technical Proposal Generation: Utilize SingleOps CRM and other proprietary tools to accurately measure client properties (lawns, shrubs, trees) and build precise, profitable proposals for routine services (Lawn Care, Pest Control, basic Plant Health Care).
- Sales Execution: Follow up with existing proposal pipelines to maximize acceptance rates and secure client commitment for service commencement.
- Scheduling and Hand-off: Coordinate directly with the Operations and Scheduling teams to ensure seamless hand-off of closed deals and booked assessment appointments for field Account Managers, maintaining data integrity in the CRM.
Required SkillsQualifications
- Experience: 2 years of successful inside sales, client service, or direct sales experience, preferably in the home services, field service, or recurring service industry (e.g., HVAC, landscaping, pest control).
- Technical Acumen: Proven ability to learn and quickly master complex software tools (like CRM systems) for estimating and proposal generation. Experience with field service management software is highly beneficial.
- CommunicationDrive: Exceptional phone presence and persuasive communication skills, coupled with a high degree of self-motivation and goal orientation.
- Attention to Detail: Meticulous attention to detail for accurately calculating measurements and ensuring pricing integrity across all proposals.
The Impact You Will Make
You are the first voice of the sales process, transforming interest into revenue. Your ability to quickly and accurately generate proposals is essential to maintaining the high closing rate and efficiency of the entire Joshua Tree Experts franchise system.
Beyond the base salary, there is a potential for an additional $17,500 commissions after $350k in new service sales in first year. Increases with additional service sales milestones. Other available bonuses, with annual recurring revenue commission increase building annually into the future.