Head of Operations

Location: Utah (in-person, daily collaboration)

Compensation: $80–120k salary performance bonus

Employment Type: Full-time

Josh’s Pickles makes craft, fresh-packed pickles from century-old family recipes. What began as a hobby quickly turned into something much bigger — the kind of lightning-in-a-jar moment every founder dreams about. We hit the market with the right product, the right story, at exactly the right time. Our videos now generate millions of views every week, ecommerce orders are coming in by the minute, retail doors are expanding, and we see a clear line of sight to 10x revenue in the next 12 months.

This is truly a ground-floor moment in a company that’s catching fire.

Josh, our founder, is no stranger to building successful businesses — over the past two decades, he’s built tech products used by hundreds of millions of people. But this venture is closer to the heart. Feeding people is one of the most honest, joyful businesses there is… and it turns out people really love great pickles. They’re having a cultural moment, and our product quality speaks for itself.

We’re now growing faster than our existing systems can keep up, and we’re looking for an experienced Head of Operations to help build the operational backbone of the company. You’ll work directly with the founder every day, own the full ecommerce retail ops stack, and architect the processes that will take Josh’s Pickles from fast-growing startup to nationally recognized brand.

If you’ve scaled a CPG brand before, know ecommerce and retail ops cold, and love building systems with your own hands — this might be the most fun job you ever take.

Think of the list below as a starting point. In a young, fast-moving company, things shift quickly and everyone jumps in where needed (read: there may be some unglamorous work).  If Josh is willing to do it — and he is — then we’re looking for someone who’s wired the same way.

Oversee all daily order flow across Shopify, TikTok Shop, wholesale, and retail partners

Ensure orders are picked, packed, and shipped accurately and on time

Manage EDI, retailer requirements, chargebacks/deductions, and compliance

Act as the primary relationship owner with our 3PL

Oversee receiving, storage, pick/pack, inventory counts, and SLAs

Ensure operational accuracy, freshness, FIFO, and compliance

Troubleshoot operational issues and implement sustainable fixes

Build and maintain inventory forecasts for all SKUs

Plan production runs and coordinate with suppliers/manufacturers

Manage safety stock, lead times, and seasonal planning

Ensure we never stock out — but also never overproduce

Manage all shipping methods including parcel, LTL, freight

Optimize shipping costs, packaging, and delivery performance

Oversee outbound logistics for ecommerce, retail, and wholesale

Work cross-functionally to improve shipping speed and reduce cost-per-order

Own supplier relationships and procurement

Ensure materials (jars, labels, packaging, ingredients) arrive on time and on spec

Improve cost efficiencies without sacrificing quality

Establish clear SOPs for every link in the chain

Own operational tech stack: Shopify, TikTok Shop, Shipstation, 3PL portals, plugins, inventory tools, etc.

Ensure clean, accurate data flows across systems

Build dashboards and operating rhythms to keep the team aligned

Work with our CS team to ensure quality responses and fast resolutions

Build SOPs that reduce repeat issues and drive better experiences

Coordinate with ops to resolve damaged or delayed shipments

Support onboarding of new retail partners (documentation, setup, pricing, logistics)

Coordinate store demos, samples, resets, and displays

Manage distribution logistics for retail growth

Oversee sample requests for influencers, partners, and sales conversations

Coordinate farmers markets, pop-ups, and tasting events

Ensure our brand is represented consistently and professionally

We’re looking for a hands-on operator who has been in the trenches of a growing CPG brand and knows what “good” looks like. 

5 years experience in CPG operations, ideally refrigerated or high-SKU-turnover categories

Deep experience managing 3PLs, supply chain, logistics, and ecommerce fulfillment

Experience supporting retail distribution, including compliance, EDI, and onboarding

Phenomenal communication skills

High ownership, low ego, and the ability to learn quickly and adapt

A love of structure, process, and data-backed decision making (spreadsheets are your love language)

The desire to work directly with the founder every day to level up the business

Scrappy enough to roll up your sleeves

Sharp enough to build scalable systems

Experienced enough that we learn from you — not the other way around

Competitive salary ($80–120k depending on experience)

Performance-based bonus

Daily collaboration with the founder and an opportunity to shape the company’s growth

A role where you’ll have a real voice, real impact, and real ownership

And…free pickles :) 

Email your resume, LinkedIn, and a short note about why you're excited about Josh’s Pickles to: jobs@joshspickles.com