What are the responsibilities and job description for the Customer Engagement Specialist position at Joseph T. Ryerson & Son, Inc?
Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.
As a Customer Engagement Specialist, you will play a pivotal role in our team by ensuring that orders are processed accurately and efficiently with minimal assistance. Your expertise will help us develop a steady customer base, and your proactive approach will see you making impactful in-person sales calls.
- Plans territory/account approach and manages own resources
- Assists in training new team members
- Assists in creating account development plans
- Performs inventory management for customer-specific material
- Communicates with operations team and may serve as a production meeting representative
- Occasional face-to-face customer interaction and moderate authority/opportunity to set and negotiate product/service terms
- All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice
- Bachelor's degree preferred
- Proven experience in industrial or manufacturing sales; metal fabrication experience preferred
- Strong understanding of fabrication process such as welding, cutting, forming, machining, and assembly
- Ability to read and interpret technical drawings and blueprints
- Excellent communication, negotiation, and presentation skills
- Proficiency with CRM systems and Microsoft Office Suite
- Valid driver's license and willingness to travel to client sites
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.