Sales Operations Coordinator

About the Role:

Joseph's Bakery is seeking a highly organized and detail-oriented Sales Operations Coordinator to support and enhance key sales processes across both the Joseph's and Tumaro's brands. This role is central to the success of our sales organization, managing core workflows, maintaining accurate customer and product data, and serving as a key point of coordination across internal teams and external partners. The position also oversees a Sales & Marketing Assistant, helping to prioritize and execute administrative responsibilities while enabling greater focus on strategic sales initiatives.

Key Responsibilities:

• Own and manage core sales processes, including customer onboarding, retail promotions, and merchandising display programs
• Maintain and enhance customer and account data, including contacts, pricing, product assortment, and broker information
• Serve as a central point of contact for inbound sales inquiries, managing shared inboxes and routing communication effectively
• Coordinate customer, item, and vendor setup, ensuring accuracy across internal systems and external data platforms (e.g., 1WorldSync, Syndigo)
• Support sales reporting and analytics, including maintaining dashboards and distributing recurring reports
• Lead administrative workflow management, utilizing tools such as Trello to track tasks, timelines, and accountability
• Oversee and prioritize work for the Sales & Marketing Assistant, ensuring efficient execution of day-to-day activities
• Provide general sales support, including sample coordination, presentation support, and meeting follow-ups

Qualifications:

• 3–5 years of experience in sales operations, sales support, or a similar role
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Experience with data management systems and reporting tools
• Experience with project management tools (e.g., Trello) is a plus
• Team-oriented with a proactive, problem-solving mindset

Work Environment

• This position is fully onsite in Lawrence, MA.
• Relocation assistance is not available for this role.
• Candidates must be legally authorized to work in the United States without current or future employer sponsorship.

About Joseph's

Joseph's Bakery is a family-owned business founded in 1972, known for producing high-quality pita, lavash, and wraps. Now led by the third generation of the Boghos family, Joseph's has grown into a nationally recognized brand. With the recent addition of Tumaro's, we continue to expand our presence and bring innovative, better-for-you bakery products to customers across the country.

EEO & Employment Eligibility

Joseph's Middle East Bakery is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Joseph's also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.