Client Access Administrator

Job Description

The Client Access Administrator is responsible for managing and overseeing Jorie employee’s access to Client’s Payor portals, EMRs, and other software applications and platforms, including specialized healthcare-related portals. This role ensures that client access is secure, compliant with relevant regulations, and aligned with the service agreements.

Key Responsibilities

• Manage Jorie Employee’s Access Credentials: Create, issue, and revoke access credentials for client payer portals, EMRs and other software applications as necessary.
• Access Oversight: Monitor and regulate how employees access services to ensure compliance with security policies.
• Support and Training: Serve as the primary contact for clients and Jorie Employees regarding access issues or questions. Provide training and support on how to use access systems and healthcare-related portals, ensuring clients and Jorie Employees are proficient in utilizing these platforms effectively.
• Audit and Compliance: Regularly audit Jorie’s access and activities to Client payor portals, EMRs and other software applications to ensure compliance with data protection regulations and internal policies.
• Troubleshooting: Identify and resolve issues related to access, including technical difficulties.
• Documentation: Maintain accurate records of access permissions, modifications, and interactions for auditing and reporting purposes.
• Collaboration: Work closely with IT, security, healthcare compliance teams, and customer service departments to ensure a seamless and secure client experience.
  
  

Required Skills And Qualifications

• 3 years’ experience in healthcare access administration required.
• Strong understanding of IT systems, cybersecurity, and healthcare IT environments.
• Knowledge of regulatory requirements relevant to client data, access, and healthcare industry standards.
• Excellent problem-solving and analytical skills.
• Detail-oriented with a focus on accuracy and efficiency while multi-taking.
• Effective communication and interpersonal skills.
• Ability to handle sensitive information with integrity and confidentiality.