What are the responsibilities and job description for the Lighting, Signage and Maintenance Service Project Manager position at Jones Sign?
Job Summary:
As a Service Project Manager, you will oversee sign and lighting service and repair projects from initiation through completion. This role is responsible for gathering detailed site and client information, defining repair scopes, and identifying, negotiating with, and managing qualified subcontractors nationwide to complete corrective maintenance, troubleshooting, and repair work. Success in this role requires experience managing high-volume, turnkey service repair projects, strong attention to detail, proactive follow-up, clear communication, and a customer-first mindset.
Duties and Expectations:
- Collaborate within a team environment to deliver sign and lighting service and repair projects efficiently and effectively.
- Ensure all service projects are completed on time, within scope, and within approved budgets.
- Develop and manage project budgets related to repair labor, materials, equipment, and subcontracted services.
- Coordinate and oversee the full-service lifecycle, from issue identification and dispatch through repair completion and invoicing.
- Manage changes to repair scope, scheduling, and costs while maintaining service continuity.
- Maintain compliance with account-specific service level agreements (SLAs) related to response times, repair quality, and documentation.
- Provide frequent status updates on service milestones, open repairs, risks, dependencies, and escalations to internal leadership and clients.
- Serve as the primary point of contact for clients and stakeholders regarding sign and lighting service needs.
- Anticipate and adapt to changing customer requirements while protecting the company’s operational and financial interests.
- Deliver consistent, high-quality customer service through timely and professional communication.
- Establish and maintain strong working relationships with service vendors, electricians, installers, and other repair partners.
- Create and maintain accurate service documentation, including work orders, repair reports, photos, and closeout records.
- Apply analytical and creative problem-solving skills to diagnose service issues and resolve repair challenges.
- Delegate service tasks appropriately based on workload, technician skill sets, and experience levels.
Qualifications:
- Collaborate within a team environment to deliver sign and lighting service and repair projects efficiently and effectively.
- Ensure all service projects are completed on time, within scope, and within approved budgets.
- Develop and manage project budgets related to repair labor, materials, equipment, and subcontracted services.
- Coordinate and oversee the full-service lifecycle, from issue identification and dispatch through repair completion and invoicing.
- Manage changes to repair scope, scheduling, and costs while maintaining service continuity.
- Maintain compliance with account-specific service level agreements (SLAs) related to response times, repair quality, and documentation.
- Provide frequent status updates on service milestones, open repairs, risks, dependencies, and escalations to internal leadership and clients.
- Serve as the primary point of contact for clients and stakeholders regarding sign and lighting service needs.
- Anticipate and adapt to changing customer requirements while protecting the company’s operational and financial interests.
- Deliver consistent, high-quality customer service through timely and professional communication.
- Establish and maintain strong working relationships with service vendors, electricians, installers, and other repair partners.
- Create and maintain accurate service documentation, including work orders, repair reports, photos, and closeout records.
- Apply analytical and creative problem-solving skills to diagnose service issues and resolve repair challenges.
- Delegate service tasks appropriately based on workload, technician skill sets, and experience levels.
We are a leading sign company in the U.S. and provide an attractive benefits package:
- Health & Wellbeing Benefits
- Paid Time Off
- 401(k) Plan with Company Match
- Leading Edge Tools & Technology
- YMCA Health & Fitness Membership
- Education & Advancement Opportunities
- Incentive Programs
- Charitable Contributions Match
- Paid Parental Leave
- And More!
Jones Sign Company is an equal opportunity employer with a diverse workplace that promotes a culture of trust, respect, and transparent communication.