Residential Service Plumber

Jones Services - Residential Service Plumber

No On-Call Required!

Jones Services has been the most trusted service in the tri-state area since 1986 thanks to our highly-trained team of professionals who can handle any of your heating, cooling, and electrical needs. Friendly, personable customer service is our top priority and we aim to make sure our customers are 100% satisfied with our work. Our team of professionals are certified, highly-trained, and simply the best in the area!

As the premiere residential service company in the Tri-state area, we’re looking for a highly motivated Residential Service Plumber who can deliver world-class customer service. As a Residential Service Plumber you will work as part of a dynamic and passionate team to demonstrate technical competency and exceed customer expectations by accomplishing the highest quality work, every time.

Are you looking for stability, great benefits, advancement opportunities, and a best in class compensation plan that rewards you for your hard work? Come join the Jones Services team and experience what it's like to be a part of a company that also works for YOU.

We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:

• No On-Call Responsibilities & Flexible Scheduling: Enjoy your work-life balance with no on-call duties and flexible scheduling options.
• Industry-Leading Compensation: We believe in rewarding excellence. Our Plumbers earned an average of $85k-$125K in 2023. Our top performers made between $150k-$200k—and so can you!
• Paid Time Off Starting Day 1! We believe in the importance of rest and relaxation, so you start earning paid time off from your first day.
• Sign-on Bonus Up to $5,000! We value your skills and experience, and we’re ready to invest in you from day one.
• Relocation Assistance: Interested in relocating? We provide up to $5,000 in relocation assistance for experienced Service Technicians to help make your transition smooth and hassle-free.
• Fully Stocked Warehouse & Parts Runners: We ensure you have the tools and support you need to excel, with a fully stocked warehouse and parts runners at your service.
• New Clean Fully Stocked Truck: Drive in style with a new, clean, fully stocked truck that’s ready for any job.
• Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.
• 401(k) Plan with Company Match: Secure your future with our competitive 401(k) plan, including a generous company match.
• Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.
• Tool and Boot Allowance: We provide a tool and boot allowance, including a Fieldpiece HVAC diagnostic tool set with carry case valued at $2,800 as a sign-on gift!
• Training and Development Opportunities: We’re committed to your professional growth with training at the Ultimate Technical Academy and our new corporate training center. Receive specialized training in technical skills, customer service, boilers, heat exchangers, Nexstar customer service, and oil service.
• Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

Join Jones Services and be part of a team that values your expertise, supports your growth, and provides a rewarding, fulfilling career. Apply today!

General Responsibilities:

• Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Respond to service requests within Jones Services' defined time frame. Timely response ensures customer comfort and builds trust.
• Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Successfully enroll customers in Jones Services' membership plans, promoting long-term customer relationships and recurring revenue.
• Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
• Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
• Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
• Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.
• Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional duties as assigned

Skills and Requirements:

• Residential Service Plumbing experience
• Service Titan experience a plus
• Solid understanding of water distribution and disposal systems in residential, commercial and industrial buildings
• Working knowledge of heating and ventilation systems as well as appliances
• Ability to handle plumbing tools and equipment (pipe wrenches, pipe cutters, plungers etc.)
• Good communication and interpersonal skills
• Friendly with a great deal of patience
• Good physical condition and strength with the ability to work in awkward spaces

Come join one of the fastest growing Home Services companies in NY!

#PLUM1

Job Type: Full-time

Pay: $25.00 - $42.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience:

• Residential Service Plumbing: 4 years (Required)

Work Location: On the road

Salary : $25 - $42