What are the responsibilities and job description for the Account Coordinator position at Jones Logistics?
ABOUT JONES LOGISTICS
At Jones Logistics (JoLo), we deliver more than freight. We deliver dependable supply chain solutions that help businesses move products efficiently across North America. By combining industry expertise, advanced logistics technology, and a trusted nationwide carrier network, our team has built a reputation for reliability, responsiveness, and performance. At JoLo, we are passionate about reinventing what’s possible in logistics.
POSITION SUMMARY
The Account Coordinator is responsible for building strong customer relationships while ensuring freight is executed safely, efficiently, and on time. This role coordinates shipments from quote to delivery by communicating with customers, Carrier Sales, and internal teams to provide accurate information and quickly resolve issues. Success is measured by delivering exceptional customer service, maintaining operational excellence, and supporting profitable business growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Build and maintain strong customer relationships through proactive, professional communication
- Coordinate shipments from quote to delivery, ensuring freight is executed safely, efficiently, and on time
- Serve as the primary point of contact for assigned accounts, providing accurate and timely shipment information
- Communicate with customers, Carrier Sales, and internal teams to align on shipment requirements and status
- Monitor shipments in transit, identify potential service issues, and resolve problems quickly
- Enter and maintain accurate order, rate, and shipment data in company systems
- Support pricing and quoting activity for assigned accounts
- Deliver exceptional customer service that supports account retention and profitable business growth
- Perform other duties as assigned
MINIMUM QUALIFICATIONS
- High school diploma or GED required; associate’s or bachelor’s degree preferred
- Strong written and verbal communication skills
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Customer service mindset with sound problem-solving skills and attention to detail
- Proficiency with Microsoft Office and general computer/database systems
- Ability to work collaboratively across teams
- Prior experience in logistics, transportation, or customer service preferred
EQUAL OPPORTUNITY EMPLOYER
Jones Logistics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.