Medical Office Assistant

Job Overview
We are seeking a dedicated and detail-oriented Medical Office Assistant for our Neurology office located in Livonia, Michigan. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a smooth and efficient clinic operation. Your expertise in medical administrative support, electronic health record (EHR) systems, and medical billing will help facilitate accurate documentation, insurance verification, and patient care coordination. This position offers an exciting opportunity to contribute to quality healthcare delivery while working in a dynamic, fast-paced environment that values professionalism and compassion.

Responsibilities

• Greet patients warmly and manage front desk operations with excellent phone etiquette and customer service skills
• Schedule appointments efficiently using medical scheduling software Epic EMR
• Verify insurance coverage and perform insurance verification to ensure accurate billing processes
• Maintain and update patient records within EPIC EMR system.
• Review documentation for accuracy and completeness, supporting care plans and billing submissions
• Manage medical billing processes including collection of payments and follow-up on outstanding balances
• Support clinical staff by preparing intake forms, updating medical histories, and managing medical records filing
• Handle administrative tasks such as data entry, filing, multi-line phone system management, and office management duties

Requirements

• Proven experience in a medical office setting or healthcare environment with clinic or dental clinic experience preferred
• Familiarity with EPIC EMR/EHR system is desirable.
• Ability to perform accurate 10-key typing and proficient computer skills including Microsoft Office applications
• Excellent organizational skills with attention to detail in documentation review and office management tasks
• Knowledge of HIPAA regulations to ensure patient confidentiality and data security compliance
• Strong customer service orientation combined with professional phone etiquette and clerical experience
• Ability to handle multiple priorities efficiently in a fast-paced environment including front desk duties and office support tasks

Join us in delivering exceptional healthcare experiences! We are committed to fostering a supportive work environment where your skills make a real difference. This paid position offers comprehensive training opportunities along with the chance to grow your career in healthcare administration.

Work Location: In person