Revenue Cycle Management (RCM) Director

Joint Relief Institute (JRI) is a fast-growing, patient-focused medical organization specializing in non-surgical treatment solutions for chronic joint pain. We help patients avoid or delay surgery through advanced, image-guided treatment approaches delivered with exceptional patient care and operational excellence.

As we continue to scale across the Chicagoland market, we are seeking a highly accountable, analytical, and operationally driven Revenue Cycle Management (RCM) Director to lead and optimize the full financial lifecycle of the organization.

The RCM Director will own and optimize the end-to-end revenue cycle across patient access, insurance verification, authorizations, charge capture, coding, claims management, payment posting, denial management, patient collections, and reporting.

This role requires a highly proactive operator who understands both the strategic and tactical components of healthcare revenue cycle operations — someone who can build process, drive accountability, improve cash flow, reduce denials, and create scalable operational rigor across a multi-location medical organization.

The ideal candidate combines:

• Deep healthcare RCM expertise
• Strong operational leadership
• Data-driven decision making
• Process optimization mindset
• High attention to detail
• Strong communication and accountability management

This role will work cross-functionally with clinical leadership, operations, finance, patient access, compliance, and executive leadership.

• Lead and oversee all functions of the revenue cycle operation
• Develop and execute strategies to maximize collections, reduce denials, and improve cash flow
• Own KPIs related to net collections, denial rates, aging, reimbursement trends, authorization success, and patient collections
• Build scalable processes and operational controls as JRI continues to grow
  

• Oversee claims submission, scrubbing, rejection management, appeals, and denial resolution
• Identify root causes of denials and implement corrective actions across departments
• Monitor payer trends and proactively adapt workflows
• Improve first-pass claim acceptance rates
  

• Optimize eligibility verification and authorization workflows
• Ensure payer requirements are properly documented and operationalized
• Work closely with front office and clinical teams to reduce authorization-related revenue leakage
  

• Develop and maintain dashboards and operational reporting
• Analyze payer performance, reimbursement trends, provider productivity, and operational bottlenecks
• Create actionable insights that improve EBITDA, cash flow, and operational efficiency
• Present performance updates and recommendations to executive leadership
  

• Lead and mentor RCM staff, billing teams, and outsourced/vendor relationships
• Establish clear accountability metrics and performance expectations
• Drive a culture of urgency, ownership, and continuous improvement
• Assist in recruiting, training, and scaling the RCM organization
  

• Partner with technology and operations teams to improve workflows and automation
• Help optimize integrations across EHR, telephony, CRM, and reporting systems
• Identify opportunities for AI, automation, and operational tooling to improve efficiency and visibility
  

• Ensure compliance with payer guidelines, HIPAA, Medicare regulations, and billing best practices
• Monitor documentation quality and coding accuracy
• Support audit readiness and payer review processes
  

• 5 years of healthcare revenue cycle leadership experience
• Strong understanding of:
• Medical billing
• Coding workflows
• Denials management
• Authorizations
• Insurance verification
• Medicare reimbursement
• Multi-site healthcare operations
• Experience managing RCM teams and/or vendors
• Strong analytical and reporting capabilities
• High proficiency with healthcare systems, spreadsheets, and operational reporting
• Strong organizational and communication skills
• Proven ability to drive operational accountability and measurable performance improvements
  

• Experience in orthopedic, musculoskeletal, pain management, or outpatient specialty care
• Experience with Medicare-heavy patient populations
• Experience with DrChrono or similar EHR systems
• Familiarity with CRM, telephony, and operational analytics platforms
• Process improvement or operational excellence background
• Experience scaling operations in high-growth healthcare organizations
  

• Reduced denial rates
• Faster cash collections
• Improved authorization conversion
• Higher clean claim rates
• Reduced AR aging
• Increased operational visibility
• Improved patient financial experience
• Strong accountability culture within the revenue cycle organization
  

• Operator mentality
• Highly accountable
• Process-oriented
• Analytical and detail-driven
• Calm under pressure
• Solutions-focused
• Strong communicator
• Bias toward action
• Relentlessly organized
• Comfortable working in a fast-paced growth environment
  

Chicagoland Area — In-Person/On-Site @ Clinic Location(s)

Competitive salary performance-based incentives based on experience and operational impact.