What are the responsibilities and job description for the Center Quality Assurance Supervisor position at Join Parachute?
Description
Who We Are:
We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology - our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We’ve grown from 2 to 30 locations in under 3 years, and we’re just getting started. If you want to grow your career with a high-energy team, this is a great opportunity.
What You'll do:
As the Center Supervisor, you’ll be a key partner to the center leadership team and a visible leader on the donor floor, helping coordinate critical aspects of daily operations while ensuring a safe and welcoming experience. You will be a key part of the culture - jumping in wherever necessary and helping to create a positive environment for the team and our donors. You will have a unique opportunity to be part of a high-growth organization, one that is changing rapidly and creating new opportunities for our high-performing team members.
Compensation: Competitive pay monthly bonus potential
Travel: May include short-term travel for training or support at other centers
Key Responsibilities
- Staff Supervision: Support leadership to manage the team of phlebotomists and physician substitutes to hit daily and weekly operational and compliance goals.
- Operational Oversight: Manage the flow of donors and employees to match the needs of the business (including adherence to SOPs, equipment functionality, etc.)
- Quality Assurance: Monitor compliance with both regulatory and company requirements for best practices, documenting any deviations from expected behavior.
- Donor Experience: Have an eye on the end-to-end donor experience.
- Training & Development: Help train new hires and provide ongoing education to staff on proper techniques, safety protocols, and customer service standards.
- Inventory Management: Assist with the management of supplies to ensure there are no disruptions to operations.
- Problem Resolution: Address donor or staff concerns promptly and escalate issues to the Center Leadership as needed.
Required Qualifications
- 3 years of experience in a regulated or process-driven environment (e.g., manufacturing, clinical, or business settings)
- High school diploma, GED equivalent, or higher education
- Ability to lift 50 lbs., sit or stand for extended periods, and enter cold environments (-40°C) for short periods
- Ability to work day and evening hours, weekends, holidays and extended shifts as needed.
Who You Are
- A Detail -Oriented Problem Solver – You take ownership. You're excited to get in the weeds, know how to creatively prioritize and solve a long, ambiguous, and evolving task list, are trustworthy and outcomes oriented
- An Empathetic Communicator – You know how to adapt your communication style to meet different audiences (staff with different styles, donors, Ops leadership); you have strong conflict resolution skills, are even-keeled under pressure, and know how to motivate and inspire others
- A Development-Minded Employee - You are self-aware and curious, have integrity, and have a track record of steep learning curves
- A Data-Driven Decision Maker – You are metrics driven, have strong logical reasoning and decision-making skills, aren’t distracted by one-offs or edge cases
Who You Are Not
- Someone who isn’t excited to get their hands dirty – while you are hired for a role, our operations are often unpredictable, and we need people willing to jump in where they’re needed.
- Someone who doesn’t thrive in an environment of continuous change – we are in a hypergrowth stage, which is unique for this industry. We need people who are excited to be with us on this rollercoaster.
- Someone who wants to clock in and clock out. We are looking for team players who care about the impact their centers have on their communities and the plasma-based medicine, which takes a true ownership mentality and often extra hours.
Why Join Parachute?
- Competitive compensation with bonus potential
- Medical, Dental, and Vision insurance
- Paid time off
- Company paid holidays
- Career growth opportunities
About Join Parachute
Parachute is a new kind of plasma donation company that allows individuals to earn money while creating life-saving medicine.
Plasma is used to create medicine that treats chronic illnesses, including immune disorders, liver disease, bleeding disorders, and cancer. Right now, there’s a severe plasma shortage, which is impacting patients’ access to these life-saving treatments.
