What are the responsibilities and job description for the Salesforce Support Desk Specialist I - Hybrid position at JOIN OUR TEAM?
Description:
NOTE: This opportunity is open to full-time employment, C2C, or 1099 engagements (no third-party agencies, please). The candidate MUST be authorized to work in the United States without sponsorship. This is a hybrid role, and candidate must be local to the Gaithersburg / Rockville MD area, and available to be on-site 60%.
Daily Responsibilities
- Provide Tier 1 support for end-user support requests and escalate to Tier 2, development and operations teams when appropriate.
- Provide responsive, consistent, and reliable support to a customer base that provides mission critical support.
- Log all support requests from phone calls, emails, and walkups into designated system.
- Perform system administration and user management tasks such as resolving access issues.
- Must be authorized to work in the United States without requiring sponsorship.
- Candidate must be local to the Gaithersburg / Rockville MD area to be on-site 60% of the week.
- Must have 2 years of hands-on Salesforce CRM experience.
- 2 years in a helpdesk/support role, preferably supporting Salesforce.
- Strong analytical and problem-solving skills.
- Good attention to detail and ability in documenting all support requests to escalate to Tier 2 and above if necessary.
- Good customer service skills are required.
- BA/BS degree in Computer Science or related field.
- Salesforce certification(s) is a PLUS.
Our Comprehensive Employee Benefits Package Includes:
- 401(k) Retirement Plan (Employer Match)
- Health Insurance Plans (Medical, Rx, Dental, and Vision – Open Access)
- Long Term and Short-Term Disability (Company Paid Benefit)
- Life Insurance (Company Paid Benefit)
- Employee Assistance Program (EAP)
- Generous Paid Time Off (PTO)
- Paid Holidays
- Voluntary Life and AD&D Insurance
- Discount Programs for Consumer Products and Wellness Services
Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.