Business Applications Specialist

The Business Applications Specialist serves as a functional liaison between business users and IT, supporting the effective operation of Oracle E-Business Suite (EBS) and related systems in a manufacturing environment. This position diagnoses application and process issues and assists users in resolving operational challenges. It works closely with stakeholders to improve workflows across all functional areas of the business. The specialist develops and maintains clear documentation and SOPs to support consistent business practices. The role is primarily analytical and process-focused, prioritizing business alignment and coordination over software engineering or development. In addition, this role also emphasizes EDI transaction management and process optimization to ensure critical data flows accurately and on time across internal systems and external partners.

Responsibilities:

• Diagnose and resolve functional issues within Oracle E-Business Suite (EBS) and associated business applications.
• Assist end users in understanding system behavior, correcting process errors, and improving workflow efficiency.
• Act as a first point of contact for application-related questions and operational concerns.
• Analyze and document current-state business processes across functional areas, developing clear SOPs, process maps, and functional documentation to support consistency, training, and operational clarity.
• Maintain and update documentation to reflect system changes, evolving business practices, and approved process improvements.
• Partner with end users to define, document, and clearly scope new business requests, enhancements, and procedural changes.
• Translate business needs into well-defined functional requirements and assist with evaluating and prioritizing initiatives based on business impact and operational value.
• Support project planning through detailed process analysis, workflow design, documentation, and user impact assessment to ensure successful implementation and user adoption.
• Monitor production data feeds, identify anomalies or failures, and take proactive action to minimize operational disruptions.
• Participate in user acceptance testing and validate system changes to ensure functionality meets defined business requirements.
• Assist with root cause analysis of recurring issues and support the implementation of corrective and preventive improvements.
• Collaborate with IT teams, vendors, and business stakeholders to maintain system reliability, data accuracy, and consistent operational performance.
• Promote adherence to established processes, documented standards, and compliance requirements across all supported business functions.
• Monitor EDI transactions to ensure accurate and timely transmission of orders, shipments, invoices, and related documents.
• Identify and escalate issues impacting data flow, collaborating with internal stakeholders and external trading partners as needed.
• Coordinate troubleshooting efforts and communicate status updates to affected business owners.

Qualifications:

• Bachelor’s degree in Business, Information Technology, Supply Chain, or related field (or equivalent experience).
• 3 years of experience in business application support or business analysis roles.
• Experience supporting ERP systems in a manufacturing or distribution environment.
• Exposure to EDI processes and transactional data flow management.
• Working knowledge of Oracle EBS strongly preferred.
• Understanding of EDI concepts and document flows (orders, ASNs, invoices, etc.).
• Familiarity with EDI standards such as ANSI X12 or EDIFACT.
• SQL skills for basic data review and validation.
• Experience with process mapping and documentation tools.
• Comfort working with structured data formats (XML, CSV, flat files).
• Knowledge of APIs or modern integration tools is a plus.
• Strong business process analysis and documentation skills.
• Excellent problem-solving ability and attention to detail.
• Confident communicator with the ability to translate technical concepts into business language.
• Organized and capable of managing multiple priorities.
• Collaborative mindset with a customer-service orientation.
• Ability to operate effectively in a fast-paced, production-driven environment.

Working Conditions

• Hybrid work environment with occasional on-site presence.
• Standard business hours with flexibility for production-critical support.
• Interaction with multiple departments and external partners required.

Who is M-D? 

At M-D Building Products, we're not just redefining industry standards; we're shaping the future of construction solutions. For over a century, our name has been synonymous with excellence in weatherstripping, floor and tile trims, perforated aluminum sheets, digital levels, and caulking solutions. What truly sets us apart is our people! They are the heartbeat of our success. We believe in the potential of every individual to make a meaningful impact. From the factory floor to the boardroom, we cultivate a culture rooted in integrity, innovation, and unwavering commitment. As a trusted leader in the construction industry, we are driven by a passion for continuous improvement and excellence.

Benefits: 

M-D Building Products, Inc. offers a comprehensive benefits package designed to support the health and well-being of our employees. This includes Medical, Dental, and Vision coverage, access to an On-Site Clinic, and Voluntary Life Insurance options. Additionally, we offer a Lab Card Program, Group Term Life & AD&D, Flexible Spending Accounts (FSAs) for both healthcare and dependent care, and Short-Term and Long-Term Disability coverage. Employees can also take advantage of our 401(K) plan with Company Match, Paid Time Off (PTO), Tuition Reimbursement, and Education & Development programs. We prioritize mental wellness through our Employee Assistance Program (EAP) and offer a range of Voluntary Benefits, including Accident, Critical Illness, and Hospital Indemnity Insurance. 

At M-D Building Products, Inc., we are committed to providing equal employment opportunities for all employees and applicants. We strictly prohibit discrimination based on race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposition, or any other characteristic protected by law.