What are the responsibilities and job description for the HVAC Counter Support Associate position at Johnstone Supply - The JTeam Group?
Job Duties
Education and Experience:
- Assist customers/counter with all special orders and non-stock items
- Provide product recommendations and/or price quotes
- Support store and counter staff with Large line-item orders and job quotes
- Direct ships - verifying shipping and freight. Bill customer and receive in PO
- Work with branch manager to develop and execute sales promotions
- Point of contact for ALL web orders
- Overseeing pickup lockers
- Any other duties as required by your supervisor
- Assist with customer service and sales, including answering phones
- Assist with annual physical count of full warehouse inventory and cycle counts
- Assist with any special duties and assignments as needed to support the efficient functioning of the store
- Assist with in-store, customer training and special events
- Assist with any dealer branch material and items
- Adheres to all company policies, procedures, standards, and business ethics codes
- Maintains professional communication when interacting with customers and coworkers
- Treat all customers and coworkers with a helpful and courteous attitude
- Keeps communication open to maintain a healthy work environment
- Report any consistent problems that are not being resolved to the supervisor
Education and Experience:
- Must be a JTeam employee for a minimum of two years to qualify.
- High School Diploma / GED required OR equivalent combination of education and experience
- Minimum 3 years of HVAC customer service or sales experience
- Experience with computer or barcode-driven inventory management systems
- Must be able to read blueprint to perform mechanical take-offs
- Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
- Skill in following through on commitments.
- Ability to manage time in a deadline-driven environment.
- Strong ability to multitask and skill in prioritizing work.
- Excellent communication and customer service skills.
- Ability to maintain a positive and friendly demeanor in a stressful and fast-paced environment.
- Ability to work efficiently and with a sense of urgency.
- Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.
- Ability to meet store accuracy and productivity standards.