HVAC Counter Support Associate

Job Duties:

• Assist customers/counter with all special orders and non-stock items
• Provide product recommendations and/or price quotes
• Support store and counter staff with Large line-item orders and job quotes
• Direct ships - verifying shipping and freight. Bill customer and receive in PO
• Work with branch manager to develop and execute sales promotions
• Point of contact for ALL web orders
• Overseeing pickup lockers
• Any other duties as required by your supervisor

Alternative Duties:

• Assist with customer service and sales, including answering phones
• Assist with annual physical count of full warehouse inventory and cycle counts
• Assist with any special duties and assignments as needed to support the efficient functioning of the store
• Assist with in-store, customer training and special events
• Assist with any dealer branch material and items

General Results and Responsibilities:

• Adheres to all company policies, procedures, standards, and business ethics codes
• Maintains professional communication when interacting with customers and coworkers
• Treat all customers and coworkers with a helpful and courteous attitude
• Keeps communication open to maintain a healthy work environment
• Report any consistent problems that are not being resolved to the supervisor

Education and Experience:

Required:

• High School Diploma / GED required OR equivalent combination of education and experience
• Clean driving record

Preferred:

• Minimum 3 years of HVAC customer service or sales experience
• Experience with computer or barcode-driven inventory management systems
• Must be able to read blueprint to perform mechanical take-offs

Key Skills:

• Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
• Skill in following through on commitments.
• Ability to manage time in a deadline-driven environment.
• Strong ability to multitask and skill in prioritizing work.
• Excellent communication and customer service skills.
• Ability to maintain a positive and friendly demeanor in a stressful and fast-paced environment.
• Ability to work efficiently and with a sense of urgency.
• Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.
• Ability to meet store accuracy and productivity standards.