911 System Analyst

Johnston County is an Equal Opportunity Employer.

Description

An employee in this class is responsible for providing high-level technical support to 911 Communications, various county departments, and outside agencies. An employee of this class must have considerable knowledge in IT infrastructure, computer systems, networking, phone systems, and peripheral equipment, and possess high analytical skills. An employee of this class works under the general direction of the 911 Support Services Manager and is evaluated through conferences, review of work products, and implementation of successful systems.

Duties and Responsibilities

• Provide on-call support handling all 911 technology needs and issues.
• Responsible for maintaining and managing the 911 Virtual Environment, including virtual servers, workstations, and all associated subsystems.
• Responsible for maintaining and managing the Central Square CAD System and all associated subsystems.
• Responsible for maintaining and managing user access to the Central Square Freedom Application and all associated subsystems.
• Responsible for maintaining and managing the ZetronMax Paging System and all associated subsystems.
• Responsible for maintaining and managing the 911 Digital Paging System and all associated subsystems.
• Responsible for maintaining and managing the recording system and all associated subsystems.
• Responsible for maintaining and managing Priority Dispatch ProQA Software and all associated subsystems.
• Responsible for maintaining and managing access to the Harris BeOn Radio Application.
• Responsible for maintaining and managing Tower Site Security Camera System and IoT (Internet of Things) sensor equipment.
• Responsible for maintaining and managing the Pelco Security Camera System.
• Responsible for maintaining and managing the department's weather station and sensor equipment.
• Provide in-house technical support for the on-premises Viper911 CHE associated with the NG911 ESInet, SIP Admin, and POTS lines phone system, or refer to AT&T as
  
  needed.
• Perform duties as the Division of Criminal Information Assistant Terminal Agency Coordinator (ATAC).
• Conduct regular testing on all equipment, as defined in the approved 911 Backup Plan, to ensure that all backup systems are operational.
• Assist with the development, maintenance, and evaluation of the continuity of operations plans (COOP) related to the 911 infrastructure, such as the approved 911 Backup Plan and Technology Plan.
• Evaluate, test, and implement new or emerging technology related to 911 Communications.
• Maintain and respond to Public Records Requests and provide courtroom testimony when required.
• Performs preventative maintenance and coordinates with vendors, departments, and outside agencies.
• Consult department personnel to determine the technical needs of the end users.
• Consult with outside agencies to determine technical needs for field units.
• Consult with management to evaluate and acquire equipment, software, applications, contractual resources, and other needs to ensure the systems and programs are
  
  operational. Provides input into the planning processes for system application needs.
• Provide technical assistance to department staff and outside agencies during regular business hours.
• Provide technical assistance to department staff and outside agencies during predetermined on-call rotations.
• All other duties as assigned.

Additional Duties

• Perform related duties as required and must be reachable by telephone 24 hours a day, 7 days a week.
• Be available to assist with Field Communications deployments if necessary.

Knowledge, Skills and Abilities

• Knowledge of the DCI system, emergency communications procedures, and jurisdictions of various emergency service agencies.
• Ability to develop and maintain effective working relationships with emergency personnel, law enforcement agencies, County officials, staff, and the public.
• Considerable knowledge of the County geography and functions, practices, and procedures of Law Enforcement, Fire, and EMS agencies.
• Considerable knowledge of electronic equipment, telephone systems, and related computer hardware and software applications.
• Considerable knowledge of Starlink, Cradlepoint, and various IoT Technologies.
• Ability to analyze data and trends and prepare clear and precise reports.
• Ability to communicate clearly and effectively in oral and written form.
• Ability to develop and maintain effective working relationships with department personnel, managers, employees, vendors, contractors, and users.
• Ability to communicate effectively in oral and written forms with people with various levels of computer skills.
• Ability to understand and solve problems in a multi-user computer environment.
• Considerable knowledge of networking, personal computers, and related operational and peripheral systems.
• Considerable knowledge of operating characteristics, capabilities, limitations, and service requirements of the county's current hardware, software, and equipment.
• Considerable knowledge of database operations, including operating systems that support the databases.
• Ability to adapt to frequent changes, attend user groups as needed, and facilitate training for users of the department's various systems when requested or needed.
• Ability to plan, organize, monitor, and evaluate staff, contractors, vendors, and others who assist in systems implementation.

Physical Requirements

• Must be able to perform the physical life functions of reaching, fingering, grasping, talking, hearing, and repetitive motions.
• Must be able to perform light work, exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• Must possess the visual acuity to prepare and analyze data and figures, operate a computer terminal, and do extensive reading.

Desired Education and Experience

• Graduation from college, including coursework in networking, computer science, electronics, data processing, or related fields, and considerable experience in work with
  
  computers, telephone equipment, radio communications, or related fields.
• An equivalent combination of education and experience.

Special Requirements

• After successful completion of an internal training course, the employee will join the 24/7 on-call rotation supporting the after-hours 911 technical needs.
• Cradlepoint Certified Network Associate Certification within 1 year of employment.
• Certified Telecommunications Network Specialist (CTNS) within 1 year of employment.
• Certified Telecommunications Analyst (CTA) within 1 year of employment.
• Certified by the State of North Carolina for DCI operations in Modules 1, 2, and 3, or obtain within 6 months of employment
• Possession of a valid North Carolina driver's license.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Important Pre-Employment Information:

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Salary : $90,000 - $120,000