Enrollment Specialist

JOB SUMMARY: The Enrollment Specialist manages student registration, enrollment, and records processes to ensure accurate data, compliance with state requirements, and a welcoming resource for families. This role serves as a key liaison between families, schools, and district departments, providing high-quality customer service while maintaining the integrity of student information systems and supporting state reporting requirements.

QUALIFICATIONS

• High school diploma or equivalent
• Associate’s degree in Business Administration or a related field preferred
• Minimum of 2 years of experience in a data management or customer support role
• Previous experience with student information systems preferred

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Registration & Enrollment

• Process online and in-person student registration; assisting families, verifying documentation, and confirming school placement.
• Research and verify student information through the state database.
• Communicate with families, schools/programs, and other districts regarding enrollment matters.
• Enter, update, and maintain student data in the district’s student information system.
• Process student records requests and coordinate transfer of records.
• Collaborate with schools and departments to support student onboarding and transitions.
• Assist with annual registration processes and transportation information.
• Support families with interpreter services.
• Track enrollment trends, maintain accurate records, and prepare reports.

Open Enrollment & Billing

• Serve as the primary point of contact for families regarding open enrollment in and out of the district.
• Explain state policies and communicate board decisions to families.
• Process, manage, and maintain open enrollment applications, documentation, and student records.
• Prepare reports and materials for board meetings.
• Coordinate with resident districts, administrators, and state agencies.
• Compile summer enrollment data to support student placement decisions.
• Process billing and review/approve invoices for open and concurrent enrollment.

State Reporting & Compliance

• Collaborate with school and district staff to ensure accurate state-certified enrollment data.
• Monitor state databases for errors and work with staff to resolve data discrepancies.
• Serve as a district liaison to the State Department of Education regarding data issues and resolutions.
• Partner with district leadership to review state adjustments and ensure compliance with reporting requirements.

Customer Service & Family Support

• Provide responsive, family-centered support related to enrollment and district services.
• Assist families with translation services, transportation, student portals, fee waivers, scholarships, and registration processes.
• Support athletic registration, fee payment, and education verification requests.
• Collaborate with administrators and social workers to address homelessness and guardianship situations.

Records Management & Data Integrity

• Maintain accurate and compliant student records in accordance with board policy and state regulations.
• Review legal documents to ensure proper documentation is on file.
• Monitor student records to support dropout prevention efforts.
• Communicate with residential facilities, area education agencies, and state offices regarding discrepancies.
• Support special education processes through distribution of Individualized Education Plans (IEPs), data verification, and reporting assistance.

OTHER FUNCTIONS

• Complete required training.
• Engage in ongoing professional development related to responsibilities.
• Support district office reception area.
• Perform other job-related duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• General knowledge of educational systems and regulatory requirements
• Proficient in Microsoft Office Suite, Google Workspace, and ability to learn district- and state-specific systems
• Excellent organizational, communication, customer service, and problem-solving skills
• Ability to interpret and apply state code and reporting requirements, board policy, student data, and district boundaries to inform decisions
• Ability to maintain high levels of accuracy with data management and regulatory compliance
• Ability to manage multiple priorities with efficiency and professionalism
• Ability to maintain confidentiality and adhere to District policies and procedures
• Ability to work independently and demonstrate initiative with minimal supervision
• Cultural competence and sensitivity when working with diverse populations

In evaluating candidates for this position, Johnston Community School District may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Frequent sitting; moderate standing and walking
• Occasional stooping, bending, kneeling, and squatting
• Occasional exposure to irritated or agitated individuals
• Work is performed in an indoor office environment
• Extended hours may be required during peak enrollment periods

Salary : $22 - $27