Service Manager

About the Role:

The Service Manager plays a pivotal role in ensuring an exceptional dining experience for all guests by overseeing the daily operations of the front of house team. This position is responsible for managing staff performance, coordinating seating arrangements, and maintaining high standards of customer service and hospitality. The manager acts as a liaison between the kitchen and front of house, ensuring smooth communication and efficient service flow. Additionally, the role involves handling guest inquiries and resolving any issues promptly to uphold the restaurant’s reputation. Ultimately, the Service Manager drives customer satisfaction and operational excellence, contributing directly to the restaurant’s success and profitability.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 3 years experience in a supervisory role within a restaurant or hospitality environment.
• Strong knowledge of front of house operations and customer service best practices.
• Proven ability to manage and motivate a diverse team.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Experience with restaurant management software and reservation systems.
• Certification in food safety and sanitation (e.g., ServSafe).
• Demonstrated success in improving customer satisfaction scores.

Responsibilities:

• Supervise and lead front of house staff including hosts, servers, and bartenders to deliver outstanding customer service.
• Manage daily seating arrangements and reservations to optimize table turnover and guest satisfaction.
• Coordinate with kitchen and bar staff to ensure timely and accurate order delivery.
• Handle guest complaints and feedback professionally, ensuring swift resolution and positive outcomes.
• Train new employees on service standards, safety protocols, and restaurant policies.
• Monitor inventory levels of front of house supplies and coordinate with management for replenishment.
• Ensure compliance with health, safety, and sanitation regulations within the front of house area.
• Prepare and analyze daily sales reports and customer feedback to identify areas for improvement.
• Collaborate with the management team to develop and implement strategies for enhancing guest experience and operational efficiency.

Skills:

The Service Manager utilizes strong leadership and organizational skills daily to coordinate team efforts and maintain smooth service flow. Effective communication skills are essential for interacting with staff, guests, and kitchen personnel to ensure clarity and resolve issues promptly. Problem-solving abilities are frequently applied to handle unexpected challenges such as guest complaints or staffing shortages. Knowledge of restaurant management software aids in scheduling, reservations, and sales tracking, enhancing operational efficiency. Additionally, interpersonal skills foster a positive work environment and contribute to delivering a welcoming and memorable guest experience.