Service Manager

Purpose:

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position

Qualifications:

• 3 years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience

Company History:

Founded in 1937 by Charles Jacob Grossenburg and his wife Blanche, Grossenburg Implement started as a small family business with a big vision: to provide cutting-edge farming technology and unmatched service to the local community. What began with a passion for selling John Deere tractors during WWII has blossomed into a generational company with a reputation for hard work, dedication, and innovation. Today, we proudly carry on this legacy as a fourth-generation, family-owned business.

Our Mission:

To provide the best product at a reasonable price with the highest level of service.

Our Vision:

Successfully maintain the core values of a generational business while embracing innovations in the industry, focusing on customer service, employee compensation, and community patronage.

Our Heritage:

For over 85 years, Grossenburg Implement has been a family-oriented company, dedicated to service, trust, and integrity. Founded by C.J. and Blanche Grossenburg, our business has been passed down through the generations, with each family member contributing to the company's ongoing success. Today, we continue to honor the traditions of those who built this company while looking to the future with pride and excitement.

Why Join Us?

At Grossenburg Implement, we are more than just a company—we are a family. From the day our founders, Charles and Blanche Grossenburg, opened their doors, we've built our business around family values, integrity, and dedication to service. Our work environment is collaborative, supportive, and driven by a sense of purpose to continue the legacy of service and growth. As part of our team, you will have the chance to contribute to the ongoing success of a company that's been part of the community for generations.

What We Offer:

• A family-oriented and supportive work environment.
• Opportunities for professional growth and advancement.
• Competitive compensation and benefits package.
• The chance to make a meaningful impact on the company's financial health and long-term success.