What are the responsibilities and job description for the Help Desk Technician position at Johnson Law Group?
About Us
Johnson Law Group is a fast-growing plaintiffs’ law firm with a national presence and a strong commitment to advocacy. Headquartered in Houston, Texas, with additional offices in London and Manchester, UK, we represent clients across a range of practice areas including personal injury, mass tort, workers’ compensation, and complex litigation.
We believe in using technology, data, and collaboration to deliver results for our clients and our teams. Our culture is built on integrity, curiosity, and accountability, and we are proud to foster an environment where people can grow, contribute, and make meaningful impact every day.
Position Overview
We are seeking a dynamic Help Desk Technician to join our IT team in Houston. This in-person role is responsible for responding to help desk tickets, escalating issues as needed, and supporting project work across Infrastructure and Development teams. This role provides exposure to multiple IT areas and offers significant room to grow your technical skillset. The schedule is Monday through Friday from 8:00 AM to 5:00 PM.
Responsibilities
At Johnson Law Group, you will join a team that is reimagining what a modern law firm looks like. Our commitment to technology, data, and innovation sets us apart in the legal industry and creates opportunities for our IT team to do meaningful work that drives impact across the organization.
We offer the chance to:
Johnson Law Group is a fast-growing plaintiffs’ law firm with a national presence and a strong commitment to advocacy. Headquartered in Houston, Texas, with additional offices in London and Manchester, UK, we represent clients across a range of practice areas including personal injury, mass tort, workers’ compensation, and complex litigation.
We believe in using technology, data, and collaboration to deliver results for our clients and our teams. Our culture is built on integrity, curiosity, and accountability, and we are proud to foster an environment where people can grow, contribute, and make meaningful impact every day.
Position Overview
We are seeking a dynamic Help Desk Technician to join our IT team in Houston. This in-person role is responsible for responding to help desk tickets, escalating issues as needed, and supporting project work across Infrastructure and Development teams. This role provides exposure to multiple IT areas and offers significant room to grow your technical skillset. The schedule is Monday through Friday from 8:00 AM to 5:00 PM.
Responsibilities
- Resolve daily help desk requests in a timely manner and provide updates to stakeholders
- Monitor and report on backups and system updates
- Assist IT Directors in tracking and managing help desk tickets
- Analyze help desk activities to improve efficiency and recommend process improvements
- Follow up with users to confirm resolution of technical issues
- Image workstations using Intune and ConnectWise packages
- Provide support for desktops, laptops, software, and printers
- Assist with IT inventory management and logistics
- Contribute to IT security initiatives and help educate users on policies and best practices
- Support special IT projects as assigned
- Recommend updates to IT documentation when needed
- 3 or more years of help desk or IT support experience preferred
- Strong experience with Windows 10/11, Office 365 Suite, Active Directory, Exchange Online, and hardware support
- Active Directory administration experience (password resets, security groups, GPO management)
- Experience with remote access tools (VPN, Terminal Services)
- General knowledge of virus, malware, and spyware diagnosis and removal techniques
- Strong communication skills in English, both verbal and written
- Ability to read, analyze, and follow technical procedures, manuals, and policies
- IT-related degree preferred
At Johnson Law Group, you will join a team that is reimagining what a modern law firm looks like. Our commitment to technology, data, and innovation sets us apart in the legal industry and creates opportunities for our IT team to do meaningful work that drives impact across the organization.
We offer the chance to:
- Work in a collaborative, high-growth environment where your contributions are valued
- Develop new skills by supporting a wide range of IT functions and projects
- Partner with colleagues across multiple U.S. and international offices
- Build a career in an organization that is expanding rapidly and invests in its people
