Technical Documentation Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Marketing

Job Sub Function

Advertising & Promotions

Job Category

Professional

All Job Posting Locations:

Danvers, Massachusetts, United States of America

Job Description

We are searching for the best talent for a Technical Documentation Specialist.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

This person will work closely with the IFU Operations team, Product Managers, and project originators across the enterprise to assist in global company growth by providing documentation that serves our customers and meets local, federal and international regulations and guidance. The Technical Documentation Specialist will prepare instructions for use manuals and other supporting documents that communicate complex and technical information to customers. This position has overall responsibility for producing and maintaining IFUs and ensuring the accuracy and visual quality of layouts, graphics, and copy.

This position may also work with Regulatory, Advanced Clinical Training & Support, Product Management, Engineering, Quality, and other functions.

Key Components Of The Position Include

• Adheres to brand and style guides
• Creates new IFUs and updates existing IFUs based on drafts and redlines provided by project originators
• Creates new graphics as required and stores appropriately in Veeva Vault
• Creates translated sections of IFUs based on translated copy provided by certified translation vendor
• Checks quality of own work including copy editing for grammar, punctuation, consistency, clarity, and style as defined by the company guidelines, and incorporates feedback from proofreaders
• Receives task assignments in Roadmunk tool, dispositioning and updating status to ensure tracking is always up to date
• Stores and distributes design files and final documents in accordance with operational processes and procedures
• Prepares documents for printing, including reviewing proofs
• Drafts and communicates release notes as IFUs are produced or updated
• Exercises excellent service standards and maintains high customer satisfaction through resolving problems by explaining the best solution, expediting corrections or adjustments to provide resolution
• Develops knowledge of other roles and responsibilities on the team, and provides support and coverage for other team members as needed
• Participates in team and project meetings, and contributes to continuous improvement of processes, tools, and workflows as a member of a small but mission-critical team
  
  

Qualifications

• Associate’s or Bachelor's degree in graphic design or a related discipline
• 1-3 years’ experience with graphic design and technical document creation in a regulated product development environment
• Demonstrated strong project management skills and multi-tasking capabilities
• Strong attention to detail
• Ability to clearly communicate ideas and information (oral and written) and work collaboratively.
• Ability to adopt new tools and technologies
• Adobe InDesign experience required
  
  

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is 79,000 to 127,650.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401k).This position is eligible to participate in the Company’s long-term incentive program. Employees are eligible for the following time off benefits: Vacation – up to 120 hours per calendar year. Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year. Holiday pay, including Floating Holidays – up to 13 days per calendar year. Work, Personal and Family Time - up to 40 hours per calendar year. For additional general information on Company benefits, please go to: -  https://www.careers.jnj.com/employee-benefits This job posting is anticipated to close on January 11, 2025. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

Required Skills

Preferred Skills:

Advertising, Analytical Reasoning, Brand Identity, Brand Positioning Strategy, Brand Recognition, Business Behavior, Communication, Content Marketing, Customer Intelligence, Data Analysis, Data Reporting, Design Mindset, Execution Focus, Financial Analysis, Integrated Media Planning, Leverages Information, Marketing Campaign Management, Organizing, Problem Solving, Researching, Sales Promotions