What are the responsibilities and job description for the Maintenance Staff position at JOHNSON HOSPITALITY LLC?
SUMMARY:
Responsible for the preventative maintenance of the guest rooms and public
spaces, and the completion of work orders.
ESSENTIAL FUNCTIONS:
1. Complete preventative maintenance checklist on guest rooms, public areas
and back of house as scheduled
2. Report completed maintenance to Operations Manager and/or General
Manager
3. Maintain a current inventory of guest room care parts and materials
4. Prioritize and complete work orders in a timely fashion
5. Participate in the keeping of a maintenance work order log
6. Inform hotel guests, as needed, of the maintenance procedures completed
on their guest room
7. Check all stairways and landings as needed for safety hazards. Repair as
needed
8. Check fences for upkeep requirements. Repair as needed
9. Check property signage and lighting for upkeep requirements. Repair as
needed
10. Repair HVAC as needed. Clean HVAC coils semi-annually, or as needed
11. Repair appliances as needed
12. Flip mattresses in suites as directed by manager
13. Responsible for pool and spa maintenance procedures
14. Responsible for lawn and grounds maintenance procedures
15. Responsible for knowing hotel emergency procedures
16. Follow all hotel safety guidelines and requirements
17. Bring all lost and found items to the supervisor’s or manager’s office for
logging and storage
18. Report immediately to a supervisor or manager any out of the ordinary
situation in the guestrooms including unreported pets, parties in the suite,
unusually dirty suites, a vacant suite when the room is thought to be
occupied, or an occupied suite when the room is thought to be vacant
19. Monitor and replenish guest room key inventory as needed. Administer
program to maintain all locks and keys on property
20. Responsible for the proper administration of key control for issued keys
21. Responsible for the proper administration of keys left by guests in suite
22. Use the L.E.A.R.N Model for all guest recovery incidents that occur
(Listen, Empathize, Apologize, React, Notify)
23. Check smoke alarms in guest rooms, meeting rooms, public spaces, and
back of house areas on a regular schedule
24. Assist maintenance tech, Operations Manager, and General Manager in the
identification of persistent, consistent, or major maintenance problems
25. Communicate to the requesting party the completion of maintenance
requests
26. Accommodate guest special requests courteously
27. Answer guest questions regarding hotel property and local area findings and
services
28. Carry out any reasonable request by management that I am capable of
performing.
Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties, or responsibilities that are required of the
employee for this job. Duties, responsibilities, and activities may change at any
time with or without notice.
These duties may require you to frequently bend, lift, carry, twist, push, pull, reach,
kneel, and may require prolonged periods of standing and/or walking. Must be able
to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of
these functions within the required safety guidelines and expectations. If at any
point you feel you are unable to perform any of these functions, please let your
manager know immediately.