What are the responsibilities and job description for the House Attendant position at JOHNSON HOSPITALITY LLC?
JOB DESCRIPTION
TITLE: Housekeeping Aide
DEPARTMENT: Housekeeping
SUPERVISOR: Housekeeping Supervisor/Operations
Manager/AGM/General Manager
SUMMARY:
Responsible for general cleaning duties and a variety of cleaning tasks in public
areas and suites.
ESSENTIAL FUNCTIONS:
1. Remove soiled linen and trash from suite attendant carts
2. Transport soiled linen to laundry and trash to dumpster
3. Deliver cribs, roll-aways, groceries and various items related to suites as
requested by supervisor and/or guest. Return them to proper storage when
the guest has finished using the items
4. Move furniture as required. This may include setting up tables and chairs in
all meeting rooms for guest functions
5. Deliver supplies to proper storerooms and ensure locations are clean and
organized
6. Remove all debris and trash from grounds and parking lot and check all trash
and recycling receptacles. Clean as necessary.
7. Keep public areas neat and remove trash, mop floors and clean carpets as
necessary or as requested by management
8. Vacuum and clean fireplaces if applicable, replenish logs and tags
9. Assist housekeepers in stripping floors and vacuuming when required
2
10. Clean kitchen light fixtures, under refrigerators, ceiling fans, sliding glass
door tracks and other items as assigned
11. Flip mattresses in suites as directed by manager
12. Hang curtains and privacy drapes
13. Assist in the removal and laundering of bedspreads, blankets and curtains
14. Assist in monthly housekeeping inventory
15. Deep clean public areas as assigned
16. Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen,
Empathize, Apologize, React, Notify)
17. Always have a friendly and welcoming demeanor when interacting with our
guests
18. Clean rollers of vacuum and change vacuum bags at regular intervals to
ensure continued proper functioning
19. Responsible for knowing all hotel emergency procedures
20. Follow all hotel safety guidelines and requirements
21. Responsible for following all hotel quality assurance standards for
department
22. Responsible for the proper administration of key control for issued keys
23. Responsible for the proper administration of keys left by guests in suite
24. Bring all lost and found items to the supervisor’s or manager’s office for
logging and storage
25. Report immediately to a supervisor or manager any out of the ordinary
situation in the guestrooms including unreported pets, parties in the suite,
unusually dirty suites, a vacant suite when the room is thought to be
occupied, or an occupied suite when the room is thought to be vacant
3
26. Fill out maintenance work orders and deliver to supervisor/manager
or designated area in a timely manner
27. Learn basic front desk duties to cover lunches as needed
28. Accommodate guest special requests courteously
29. Answer guest questions regarding the hotel and local area facilities
and services
30. Carry out any reasonable request by management that I am capable
of performing.
Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel,
and may require prolonged periods of standing and/or walking. Must be able to lift, push,
and pull a minimum of 50 pounds. You will be trained to perform all of these functions
within the required safety guidelines and expectations. If at any point you feel you are
unable to perform any of these functions, please let your manager know immediately.
TITLE: Housekeeping Aide
DEPARTMENT: Housekeeping
SUPERVISOR: Housekeeping Supervisor/Operations
Manager/AGM/General Manager
SUMMARY:
Responsible for general cleaning duties and a variety of cleaning tasks in public
areas and suites.
ESSENTIAL FUNCTIONS:
1. Remove soiled linen and trash from suite attendant carts
2. Transport soiled linen to laundry and trash to dumpster
3. Deliver cribs, roll-aways, groceries and various items related to suites as
requested by supervisor and/or guest. Return them to proper storage when
the guest has finished using the items
4. Move furniture as required. This may include setting up tables and chairs in
all meeting rooms for guest functions
5. Deliver supplies to proper storerooms and ensure locations are clean and
organized
6. Remove all debris and trash from grounds and parking lot and check all trash
and recycling receptacles. Clean as necessary.
7. Keep public areas neat and remove trash, mop floors and clean carpets as
necessary or as requested by management
8. Vacuum and clean fireplaces if applicable, replenish logs and tags
9. Assist housekeepers in stripping floors and vacuuming when required
2
10. Clean kitchen light fixtures, under refrigerators, ceiling fans, sliding glass
door tracks and other items as assigned
11. Flip mattresses in suites as directed by manager
12. Hang curtains and privacy drapes
13. Assist in the removal and laundering of bedspreads, blankets and curtains
14. Assist in monthly housekeeping inventory
15. Deep clean public areas as assigned
16. Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen,
Empathize, Apologize, React, Notify)
17. Always have a friendly and welcoming demeanor when interacting with our
guests
18. Clean rollers of vacuum and change vacuum bags at regular intervals to
ensure continued proper functioning
19. Responsible for knowing all hotel emergency procedures
20. Follow all hotel safety guidelines and requirements
21. Responsible for following all hotel quality assurance standards for
department
22. Responsible for the proper administration of key control for issued keys
23. Responsible for the proper administration of keys left by guests in suite
24. Bring all lost and found items to the supervisor’s or manager’s office for
logging and storage
25. Report immediately to a supervisor or manager any out of the ordinary
situation in the guestrooms including unreported pets, parties in the suite,
unusually dirty suites, a vacant suite when the room is thought to be
occupied, or an occupied suite when the room is thought to be vacant
3
26. Fill out maintenance work orders and deliver to supervisor/manager
or designated area in a timely manner
27. Learn basic front desk duties to cover lunches as needed
28. Accommodate guest special requests courteously
29. Answer guest questions regarding the hotel and local area facilities
and services
30. Carry out any reasonable request by management that I am capable
of performing.
Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel,
and may require prolonged periods of standing and/or walking. Must be able to lift, push,
and pull a minimum of 50 pounds. You will be trained to perform all of these functions
within the required safety guidelines and expectations. If at any point you feel you are
unable to perform any of these functions, please let your manager know immediately.