Service Technician

Description

Hours: 8am to whenever you get your route completed. No set end time.

Pay: $20.00-$23.00 per hour

Travel Area: 2-2.5hr radius of Waterloo, NE with occasional travel beyond this radius.

Position Overview:

Under the direction of the Service Manager, the Service Technician works to repair, diagnose, and maintain exercise equipment. Will maintain a small parts inventory and document work performed in accordance with policies and procedures.

Responsibilities:

Primary Responsibilities:

· Diagnose problems and repair malfunctioning exercise equipment by following testing procedures

· Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices

· Log all service claims in system within 24 hours of work completed

· Maintain an accurate inventory of service parts and perform quarterly audits

· Discuss, present and close service contracts and special programs being offered for customers

· Discuss with customer continued service when product is no longer under warranty

· When applicable, discuss new product options with customers or defer customer to retail store

· Provide accurate service reports to management when requested

· Report to the Service Manager if customer is having any issues that should be addressed at a higher level

Maintenance of Company Vehicle

· Regular inspection of the company vehicle will be held by the Service Manager to ensure that the vehicle is in satisfactory condition to be operated.

· Vehicles must be kept clean by removing trash and all personal items at the end of each day.

· Service Technician is responsible for notifying the Manager when vehicle is due for routine service maintenance or vehicle experiences any issues.

Marginal Job Functions:

· Other projects as needed.

Requirements

Education:

· High school degree or equivalent required

Experience:

· 1-3 years of experience in a technical support or service role preferred

· Experience with Microsoft CRM (Customer Relationship Management) helpful

Physical Demands:

· Moving fitness equipment during diagnostic calls, repairs and preventative maintenance.

· Ability to lift 50 pounds to carry items such as tool bag and parts

· Will be required to move 40-50 pounds up to 20% of the work day

· Push/pull up to 100 pounds 0-5% of the work day while utilizing devices such as moving dollies/carts.

· The ability to use standard hand tools (wrenches, screw drivers, ratchets, drills, voltmeter, etc.).

· The ability to walk/run/lift to test exercise equipment for issues and when work is completed to ensure issues are resolved.

Other Requirements:

· Valid driver’s license with an acceptable driving record

· Basic knowledge of technical and mechanical problem solving preferred

· Working knowledge of Microsoft Office Suite and similar communication related software

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

· Health & Dental Insurance

· Company paid Life Insurance

· 401(k) matching

· Paid Time Off benefits

· Product discounts

· Wellness programs

Salary : $20 - $23