Volunteer Income Tax Assistance (VITA) Assistant Site Coordinator

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Salary Range (Min-Mid)

Dept./Office/Position Type

Employee Type

Job Description

DEFINITION AND DUTIES:

Under the direction of the Social Services Director, the Volunteer Income Tax Assistance (VITA) Assistant Site Coordinator assists the Site Coordinator with the implementation, coordination, organization and supervision for the VITA site operations. The VITA program serves low and moderate-income families by providing free tax preparation and filing services in Johnson County. The Johnson County VITA Program is provided in collaboration with the University of Iowa Tippie College of Business. This is a part-time seasonal position that begins in December and ends in April.

Knowledge of:

• Federal and state income taxes and tax software

• Basic computer skills for inputting tax return information into tax software

• Volunteer management practices

• Basic office practices and procedures including record keeping and filing systems

Ability to:

• Work with individuals from various socio-economic groups and diverse backgrounds

• Maintain confidentiality and security of protected information
• Provide customer service that is courteous and responsive
• Represent Johnson County and perform duties in a professional, responsible and trustworthy manner

• Collect data, keep accurate and organized records, and ensure timely preparation of reports

• Follow complex oral and written instructions

• Establish and maintain effective working relationships with volunteers, co-workers and members of the public

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors and proactively managing biases

• Interact effectively with persons representing widely divergent backgrounds, interests, and points of view

• Type accurately and use a computer for the purposes of word processing, email and the Internet

• Operate common office equipment such as calculators, and photocopiers

• Handle moderate levels of stress, meet established deadlines and solve problems appropriate to the position

• Have sufficient manual dexterity to make handwritten notations and which permits moderate use of a keyboard and mouse

• Have sufficient vision which permits moderate production and review of a wide variety of materials both in electronic and hardcopy forms

• Lift, move, push and pull up to 10 pounds

• Sit, stand, bend, squat, stoop, kneel, twist and reach

• Have sufficient personal mobility to complete field work at various facilities

• Work flexible schedule including some evenings and Saturdays

MINIMUM EDUCATION, TRAINING AND EXPERIENCE:

High school graduate or equivalent AND two (2) years of previous tax preparation experience preferred.

Special requirements: Must complete training and pass online IRS certification at Advanced levels. Training and certification materials provided. Must pass background investigation.

SPECIFIC DUTIES: to be performed satisfactorily with or without reasonable accommodation The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Complete all IRS training and certifications (Basic, Advanced, etc.).

• Collaborate with project partners, including the University of Iowa Tippie College of Business for implementation of VITA sites.

• Ensure the tax site complies with all IRS VITA site requirements.

• Provide support for volunteers, ensure volunteer training requirements are met and assist with volunteer scheduling for tax clinics.

• Ensure the VITA site is open and operating as scheduled and ensure adequate volunteer coverage, supplies, tax materials and equipment are available.

• Provide tax preparation for taxpayers and conduct Quality Reviews.

• Correct any errors on rejected returns, contact the taxpayer when needed and assist with paper filing if electronic filing is not possible.

• Ensure a quality review is conducted on every return prepared by volunteer tax preparers.

• Inform volunteers about new or relevant site or tax law updates.

• Maintain accurate records of volunteer certifications and volunteer hours.

• Answer taxpayer questions regarding tax law and/or their tax return.

• Perform all work duties and activities in accordance with County policies, procedures, and safety practices.

• Attend work regularly at the designated place and time.

Supplemental Description

Pay Grade: 4

FLSA Status: Non-Exempt

Compensation Grade