Special Operations Monitoring Rep

Job Description Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: Competitive Starting Pay Paid Training Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HAS) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And More! What you will do The Special Operations position is an advanced customer service agent role which requires team members to handle specialized activity and accounts. Team members are responsible for all alarm signal processing and customer service inquiries including the utilization of special systems such as Video and Access Control Systems to perform interactive services. This includes Video Verification, Guard Tours, Building Management, Card access, Remote Arming and more. In addition to the JCI applications in use, a portion of the activity handled within the Special Operations group involves the use of 3rd party applications and web portal. As a member of this team, you will work within a dynamic environment that requires a high level of attention to detail and accuracy. How you will do it As a Special Operations team member, it is important to exhibit excellent communication skills, basic knowledge of computer applications, strong organizational skills and good decision-making skills. Being flexible and able to deal with rapid change at a moment’s notice is key. Special Operation team members must be able to handle alarms/calls proficiently and follow complex instructions accurately. What we look for Required 6 months total EDO and CSG experience Has scored a “Meets” or higher on previous 90 days monthly KPM’s Flexibility to perform other duties as assigned Preferred Has demonstrated proficiency in handling alarm and call inquiries 90% or higher Quality Assurance performance previous 90 days Good written and verbal communication skills Knowledge of Microsoft office and other required programs Coachings and Corrective Actions are evaluated HIRING HOURLY RANGE: $18.75–$26.92 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

Salary : $19 - $27