What are the responsibilities and job description for the Patient Access Specialist II - Call Center position at Johns Hopkins Medicine?
The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. Read more here!
Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins.
What awaits you:
Great hybrid schedule! Hours are Monday-Friday, 8am-5pm. After training onsite in Middle River or Baltimore, MD, you will work in office 1-2 days per month!
Room for growth!
Outstanding team in a diverse work environment!
Medical, Dental, and Vision Insurance.
Retirement Savings Plan w/employer contribution.
Generous Paid Time off & Paid holidays!
Employee and Dependent Tuition assistance benefits!
Health and wellness programs and MORE!
As a Patient Access Specialist (Medical Call Center Scheduler), you’ll:
Help patients receive world-class care at Maryland's premier medical institution.
Deliver exceptional customer service to our patients via inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services.
Create connections with patients while working with an exceptional, multi-disciplinary team.
Coordinate intricate appointment scheduling using online software.
What you’ll bring:
2 years of experience in medical office, hospital, medical call center or similar customer service environment
High school diploma or GED
Passion for helping others
Ability to think quickly and problem solve
Ability to talk and type simultaneously, with excellent verbal and written communication skills.
Important Notice: Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.
Salary Range: Minimum 18.87/hour - Maximum 31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.