What are the responsibilities and job description for the Operations Manager - PACE position at Johns Hopkins Medicine?
Hopkins ElderPlus is a voluntary health program designed to provide and coordinate all needed preventive, primary, acute and long-term care services, so that older individuals can continue living in the community. Hopkins ElderPlus team members, participants and family caregivers become partners in developing an individualized plan of care.
What Awaits You?
• Career growth and development
• Employee and Dependent Tuition Assistance
• Diverse and collaborative working environment
• Affordable and comprehensive benefits package
Our competitive Benefit Package is designed to support the well-being and financial security of our employees. You can explore the details of our benefits offering by visiting the following link: https://jhh.mybenefitsjhhs.com/
Position Summary
The Operations Manager is responsible for the non-clinical operating infrastructure of the PACE (Program of All Inclusive Care for the Elderly) day center. This role oversees facilities, transportation, dining, front desk, participant flow, and vendor management to ensure the center operates safely, efficiently, and in compliance with applicable PACE regulations. The position works closely with the Clinical Operations Manager to support a seamless participant experience.
Key Responsibilities
• Oversee day center operations, including participant flow, safety, and facility upkeep.
• Manage transportation operations, including routing, scheduling, and vendor oversight.
• Supervise dining, front desk, and other non-clinical support functions.
• Coordinate maintenance, repairs, and preventive upkeep of the facility.
• Manage non-clinical vendor and contractor relationships.
• Support emergency preparedness, safety procedures, and environment-of-care compliance.
• Monitor operational workflows and identify opportunities for improvement.
• Partner with the Clinical Operations Manager to coordinate non-clinical support for participant care.
- Competencies / Qualifications
• Bachelor’s degree preferred; equivalent experience considered.
• 3–5 years of experience in facility, transportation, hospitality, or operations management.
• Experience in a healthcare or senior services setting preferred.
• Working knowledge of 42 CFR Part 460 and related PACE operational requirements.
• Strong leadership, vendor management, and organizational skills.
• Ability to manage multiple operational priorities in a fast-paced environment.
Learn more about Hopkins ElderPlus here: https://www.youtube.com/watch?v=uySfTzAu36k
Salary Range: Minimum 41.88/hour - Maximum 73.31/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
The Hospital reserves the right to modify employee schedules as needed.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.