What are the responsibilities and job description for the ADMINISTRATOR III SUPERVISOR (Instant Ticket Facilities Operations Manager (Warehouse Manager)) position at State of Maryland - MLGCA Administration and Operations?
Introduction
The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year.
GRADE
18
LOCATION OF POSITION
Montgomery Park Business Center
1800 Washington Boulevard, Ste. 330
Baltimore, Maryland 21230
POSITION DUTIES
The Warehouse Manager is responsible for managing the Instant Ticket Warehouse distribution and inventory control systems for the MLGCA. This position acts as the liaison to State-contracted vendors and all Lottery departments concerning Instant Ticket Operations, and is responsible for the management of services and processes that support the agency’s core business, ensuring a safe and efficient warehouse environment for staff and operations.
- Manages personnel within the Instant Ticket Warehouse, including assigning, evaluating, and assessing staff to ensure manpower is used appropriately and that practices and procedures meet MLGCA standards; completes employee evaluations, maintains personnel files and forms, and ensures mandatory staff training is completed.
- Directly supervises staff through individual meetings and oral and written communications; coaches’ supervisory skills and techniques to encourage professional growth; maintains daily contact with UPS corporate, Tel-Sell, and retailers to resolve shipping and receiving issues.
- Measures and reports on the effectiveness of Instant Ticket department activities; develops and maintains departmental work instructions; establishes and adjusts work procedures to meet department demands; interprets State policies and enforces safety regulations; recommends measures to improve quality of service and efficiency; confers with other supervisors to coordinate departmental activities.
- Oversees receipt of items from vendors and suppliers, storage, and distribution to state retailers; maintains records related to receipt, issuance, and control of warehouse items; prepares and distributes daily, weekly, monthly, and quarterly inventory reports for reconciliation of instant ticket inventory; oversees processing of returned tickets for re-entry into the GMS system or destruction; ensures safe operation and maintenance of warehouse equipment, including battery forklifts; assists the Facilities Manager with agency assets, supplies inventory, training, and facility maintenance.
- Coordinates the start and end of instant games with the Product Development Manager and instant ticket printer; prepares and initiates game launches by entering game parameters, reorder data, and quotas; supervises the operation and book movement of the instant gaming process; participates on the Agency’s instant ticket task force; oversees daily maintenance activities and environmental controls to ensure a clean and safe warehouse; ensures safety procedures are followed by all staff and vendors.
- Secures all items and materials stored in the Instant Ticket Warehouse; checks and certifies receipts against manifest documents; completes quality inspections; monitors inventory levels and initiates requests for shipping supplies to prevent depletion of mission-critical items.
- Oversees the Scitrak application, ensuring nodes are functioning properly before daily operations begin; evaluates and escalates persistent system issues to the Network Systems Administrator; monitors the Scitrak system to ensure all drops are functioning properly.
- Ensures “over flow” and “no need” bins remain at proper limits and that the conveyor system and electronic contact points are clean and in working order; monitors the Scitrak App for bin drop activity and manually closes bins in the event of system failure.
- Confirms all orders are processed correctly in the Scitrak App and that all label printers are functioning properly, coordinating with UPS Tech or the UPS Local Enterprise Account Manager as needed; tracks orders flagged “no history” to ensure proper shipment assignment; adjusts and shuts down games nearing last activation to prevent further distribution; coordinates with the Tel-Sell manager, associates, and Security regarding packs not received, stolen, or missing from shipments; reviews the daily shipping exception report, initiates UPS investigations for missing packages, and submits claim payment requests as needed; coordinates courier service issues, including with Falcon and other utilized couriers; maintains accountability for approximately $1 billion in Instant Ticket pack inventory.
- Supervises the Warehouse Supervisor and warehouse staff, including assigning and reviewing work, approving leave, signing time cards and annual performance evaluations, interviewing and selecting new employees, training staff, and administering discipline as needed.
MINIMUM QUALIFICATIONS
Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
1. Experience managing or supervising warehouse, distribution, or logistics operations, including personnel management and performance evaluation.
2. Experience with inventory control systems (such as Scitrak or similar warehouse management systems), shipping/receiving processes, and courier or freight carrier coordination (e.g., UPS).
3. Experience coordinating with vendors, contractors, and internal departments to resolve operational, shipping, or inventory issues.
4. Experience operating warehouse equipment such as forklifts, pallet jacks, and conveyor or sortation systems, and ensuring compliance with warehouse safety procedures.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
BENEFITS
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment.
Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date.
We will not consider information submitted after this date. Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.
The online application process is strongly advised.
If the online process is not available to you, you may complete and submit a paper application or direct any questions to:
Maryland Lottery Human Resources
1800 Washington Blvd., Ste. 330
Baltimore, MD 21230
jada.newman1@maryland.gov
TTY Users: call via Maryland Relay As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply.
We Thank our Veterans for their service to our country.
Salary : $76,608 - $83,009