What are the responsibilities and job description for the Call Center Scheduler position at Johns Hopkins Medicine?
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What Awaits You?
- Career growth and development opportunities
- A diverse and collaborative working environment
- An excellent compensation package!
Summary
ENTAA Care, a practice pod of Johns Hopkins Regional Physicians LLC, is seeking a Scheduler/Operator to manage inbound and outbound calls and support patient scheduling needs. This role is responsible for scheduling, rescheduling, and coordinating patient appointments; answering patient inquiries; and providing accurate information regarding services and testing. Additional duties include managing voicemails and In Basket messages, directing calls to appropriate staff, verifying and entering patient information, and handling website-scheduled appointments. The Scheduler/Operator also assists with patient complaints or compliments routing, provides coverage as needed, and ensures accuracy in all scheduling and registration tasks while maintaining established error rate standards.
Schedule: Monday–Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 4:00 p.m.
QUALIFICATIONS
Education: Minimum high school diploma or GED.
Work Experience: Minimum of one (1) years’ experience in a call center setting; preferably in a health care setting preferred.
Salary Range: Minimum 18.00/hour - Maximum 23.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
The Hospital reserves the right to modify employee schedules as needed.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.