What are the responsibilities and job description for the Bilingual Customer Service Rep position at Johns Hopkins Medicine?
The Customer Service Representative supports health plan members by providing timely, accurate information regarding benefits, eligibility, claims, and plan services. This role ensures member satisfaction through professional handling of inquiries, thorough documentation, and coordination with internal departments to resolve issues efficiently.
Qualifications
- 1–2 years of customer service experience required
- Experience in healthcare, health insurance, managed care, or member services preferred
- Call center or customer-facing experience accepted
- Knowledge of medical terminology and insurance/benefits terminology preferred
- Strong communication, documentation, and problem-solving skills
- Ability to prioritize workload and follow established policies and procedures