What are the responsibilities and job description for the ADMINISTRATIVE SERVICE REP position at Johns Hopkins Medicine?
You were meant for Hopkins. Sibley Memorial Hospital is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.
What Awaits You?
- Career growth and development
- Diverse and collaborative working environment
- Paid Time Off
- Affordable and comprehensive benefits package
The Administrative Service Rep (Intensive Care Unit) serves as a customer service ambassador to all Sibley customers (staff, MD, patients and families) through demonstration of excellent
customer service skills as outlined in Sibley’s Circle of Excellence.Supports the daily operations and activity flow of the patient care area by performing
administrative functions and acting as a central source of information for staff,
physicians, patients, families and other departments. Consistently demonstrates strong
organizational, communication and time management skills that help to facilitate a
smooth functioning of the unit.
Shift:
FT/Nights
36 hours
Weekends Required
Education:
- High School graduate or equivalent of education and experience.
- Intermediate typing/computer skills
- Current CPR Training
Essential Duties & Responsibilities:
Customer Service
- Excellence Everyday Manners.
- Directs patient/family and physicians concerns to the appropriate person.
- Answers department phones in a timely manner, using Sibley’s Circle of Excellence behavior (identifying self, smile behind voice, etc.) and clearly relays messages.
Unit Operations
- Serves as the unit point-of-contact for staff, physicians, students, patients, and visitors.
- Keeps all members of the healthcare team informed of any changes in patient schedules or unit activity.
- Calls the appropriate emergency response teams such as Code Blue,
- Willingly floats and accepts assignments related to patient care
Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:
- Full medical, dental, and vision plans,
- Retirement plans,
- Paid time off (PTO),
- Tuition reimbursement for you and your dependents,
- Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
- And more! Visit https://jhhs.mybenefitsjhhs.com/
Hear from our hospital president
https://www.youtube.com/watch?v=qj5KuB34gU8
Important Notices:
***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.
Salary Range: Minimum 18.40/hour - Maximum 28.91/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
The Hospital reserves the right to modify employee schedules as needed.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.