What are the responsibilities and job description for the Guest Service Representative position at Johnny's Italian Steakhouse?
Position Summary
Holiday Inn & Suites East Peoria is seeking a friendly, dependable, and service-driven Part-Time Front Desk Agent to join our team. As the first point of contact for our guests, you’ll play a key role in creating a welcoming and memorable experience from check-in to check-out.
We’re looking for someone who thrives in a fast-paced environment, has strong communication skills, and ideally has experience using OPERA Property Management System (PMS).
Key Responsibilities
- Greet guests warmly and provide exceptional customer service throughout their stay
- Check guests in and out efficiently using the OPERA PMS system
- Handle reservations, room assignments, and special requests
- Answer phone calls and respond to guest inquiries regarding the hotel and local area
- Resolve guest concerns promptly and professionally
- Process payments, post charges, and maintain accurate guest accounts
- Coordinate with housekeeping and maintenance to ensure room readiness
- Promote hotel amenities, including on-site dining at Johnny’s Italian Steakhouse
- Maintain a clean, organized, and welcoming front desk area
Qualifications
- Previous hotel front desk or customer service experience preferred
- Experience with OPERA PMS strongly preferred
- Strong interpersonal and communication skills
- Ability to multitask and stay organized in a fast-paced setting
- Basic computer skills and attention to detail
- Flexible availability, including evenings, weekends, and holidays
- Positive attitude and team-oriented mindset
Schedule
- Part-time hours (shifts may vary based on business needs)
Why Join Us
- Friendly, team-oriented work environment
- Opportunity to grow within the hospitality industry
- Employee discounts and perks
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $17