ASSISTANCE SERVICE MANAGER

We at John Miles want to make our Service as efficient as our vehicles. And we know that starts with our most valuable resource – our employees. As an Automotive Service Advisor you will build strong customer relationships, write repair orders, sell and up sell services for our customers' vehicles. Our service department is as cutting edge as our vehicles – and we are looking for employees with the talents and skills to take us even further. Help us bring the industry back home – apply today! We are Family Owned & Operated

Responsibilities (include but are not limited to):

· Meet and greet service customers promptly in a professional and courteous manner.

· Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.

· Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.

· Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.

· Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.

· Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.

· Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.

· Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.

· Meet requirements of the state and federal law for automobile repair and consumer protection.

· Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Job Requirements

Requirements (include but are not limited to):

· Two or more years of previous GM experience as a service advisor.

· ADP Dealer Services Experience a plus.

· High school diploma or equivalent.

· Valid driver license and a good driving record.

· Great attitude with high-energy personality.

· Excellent customer service skills.

· Professional appearance and work ethic.

· Ability to work well in a process driven environment.

· Outstanding communication skills in both verbal and written.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Compensation and Benefits:

In addition to competitive pay, we offer our associates:

· Health insurance

· Dental insurance

· Vision, Life, Disability insurance

· 401(k) plan with company match

· Paid vacation

· Professional work environment, with job training and advancement opportunities

If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

Job Type: Full-time

Shift:

• 10 hour shift

Work Days:

• Monday to Friday

Ability to Commute:

• Conyers, GA 30012 (Required)

Work Location: In person