What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at John Lucas - State Farm Agent?
Benefits:
- 401(k) matching
- Competitive salary
- Paid time off
- Training & development
Position Overview
Do you enjoy working with people and making meaningful connections? Make a difference with The John Lucas Agency in your community today!
Responsibilities
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
Qualifications
- Ability to resolve complex customer issues
- Excellent communication skills - written, verbal, and listening
- Pride in getting work done accurately and timely
- People-oriented
- Ability to work in a team environment
- Ability to multi-task
- Property and Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
Salary Benefits
- Salary commissions and bonuses
- 401k Company match
- Life Insurance
- Paid Time Off (vacation/personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within my agency
Requirements
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Ability to work in a team environment
- Ability to effectively relate to a customer
- Property and Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
Salary : $40,000 - $60,000
