What are the responsibilities and job description for the Sales Administrator position at John A. Marshall Co.?
Job Title: Sales Administrator
Department: Operations
Reports to: John Baker - VP of Sales
Date: July 2026
Position Summary:
Responsible for managing the end-to-end customer order process while delivering an exceptional customer experience. Partners closely with Sales, customers, manufacturers, and internal teams to ensure accurate order fulfillment, proactive communication, and on-time project execution. Coordinates order management, supplier follow-up, logistics, and scheduling to support successful project delivery.
Key Responsibilities:
- Process customer orders accurately and efficiently, ensuring product, pricing, and order details are correct.
- Review and validate manufacturer order acknowledgments, resolving discrepancies with supplier customer service teams.
- Monitor production and shipment schedules to ensure delivery commitments align with customer project timelines.
- Provide proactive updates to the sales team regarding order status, lead times, and project milestones.
- Expedite orders and coordinate with suppliers to meet customer deadlines and minimize delays.
- Schedule and coordinate inbound shipments with warehouse, logistics, and project teams.
- Resolve order issues—including backorders, shipping delays, damaged goods, and pricing discrepancies—through timely communication and follow-through.
- Maintain accurate order records and documentation within company systems.
- Support continuous process improvements and contribute to a collaborative, customer-focused team environment.
- Perform other related duties as assigned.
Required Skills & Experience:
- Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and accuracy when handling complex orders, pricing, and documentation.
- Excellent written and verbal communication skills, with the ability to build positive relationships across customers, suppliers, and internal teams.
- Proven commitment to delivering outstanding customer service and creating positive customer experiences.
- Strong problem-solving skills with the ability to anticipate issues, communicate proactively, and drive timely resolutions.
- Ability to work independently while collaborating effectively across departments.
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About John A. Marshall Co.
John A. Marshall Co. is a family-owned, full-service dealership specializing in furnishings, flooring, and architectural products. We proudly serve our clients both locally and nationally, with a focus on the corporate, healthcare, government, and educational markets within Kansas, Missouri, and Oklahoma. We co-create personalized and tailored settings proven to energize teams and encourage collaboration.
Founded in 1923, we are a fourth-generation business with a legacy of long-lasting relationships with our customers. Over 100 years of success comes from knowing our clients and understanding their needs. We have a highly experienced team with diverse capabilities and offer a comprehensive range of services from space planning to flooring solutions and furniture applications. As a top-performing, nationally-acclaimed MillerKnoll Certified Dealer, we leverage world-class research, products, and processes. We combine our access to the Certified Dealer network with our expertise, time-tested processes, and best-in-class customer care to optimize your time and budget to help our clients' businesses thrive.
At the core, we desire to bring a client's space to life and transform their workplace into a high-performance environment that boosts productivity and strengthens their team.
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Additional Benefits:
- Business Casual Dress
- Ability to work from home one day per week
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- Bachelor's (Preferred)
Work Location: In person
Salary : $16 - $19