Logistics Assistant Manager (Dispatch) 

Department: Catering Operations – Logistics
Employment Classification: Full-Time, Non-Exempt
Reports To: Logistics Manager
Direct Reports: Logistics Drivers and Logistics Assistants
Location: New York City

Position Overview

The Logistics Assistant Manager (Dispatch) serves as the primary dispatch and daily coordination lead for Joe Coffee Catering. This role is responsible for overseeing the real-time movement of company vehicles, equipment, and field teams to ensure timely and accurate event execution.

While the Logistics Manager maintains ownership of warehouse operations and physical asset management, the Logistics Assistant Manager oversees daily dispatch decisions, routing, timing, and logistical coordination. This position operates at the intersection of warehouse operations and field execution, ensuring that event plans are translated into successful on-the-ground deployment.

This role requires strong decision-making skills, operational oversight, and the ability to manage high-volume logistics in a fast-paced NYC environment.

Essential Job Responsibilities

Dispatch & Daily Operational Oversight

• Serve as the primary dispatch lead for all catering events
• Determine daily vehicle deployment, routing, and load-in timing
• Monitor the real-time movement of company vehicles and field teams using designated communication platforms
• Communicate dispatch instructions clearly and professionally to field leadership
• Approve or coordinate logistical adjustments during transit or load-in (e.g., timing changes, equipment reallocations, vehicle use)
• Act as the first point of contact for field staff during transit-related issues.

Tactical Logistics Management

• Coordinate execution of variable (event-based) and fixed (residency-based) catering operations
• Anticipate and resolve logistical challenges, including route changes, equipment gaps, or vehicle delays
• Partner with the Logistics Manager to implement contingency plans when needed
• Ensure that field teams depart on time with accurate and complete equipment and inventory

Warehouse & Asset Oversight

• Oversee daily warehouse readiness to ensure all equipment is packed, organized, and event-ready
• Supervise Drivers and Logistics Assistants to ensure accuracy of packing lists and load-outs
• Support inventory control procedures, including equipment counts and condition checks
• Escalate asset concerns or equipment maintenance needs to the Logistics Manager
• Maintain readiness to execute urgent equipment deliveries or operational recoveries when necessary.

Team Leadership & Supervision

• Directly manage Logistics Drivers and Assistants, including scheduling support, performance feedback, and daily task oversight
• Provide clear expectations and maintain accountability for accuracy and timeliness
• Collaborate cross-functionally with Catering Events leadership and Field Team Leads
• Foster a professional, safety-focused, and solutions-oriented work environment.

Authority & Operational Interface

• Reports directly to the Logistics Manager
• Has supervisory authority over Logistics Drivers and Assistants
• Maintains operational authority over dispatch timing and vehicle deployment decisions
• Collaborates with Catering Events leadership to ensure event briefs are translated into actionable logistics plans
• Coordinates with Field Team Leads regarding dispatch timing and equipment requirements

Compensation & Compliance

• This position is classified in accordance with federal, state, and local wage and hour laws
• If non-exempt, the role is eligible for overtime in accordance with applicable law
• Benefits and leave policies are administered in compliance with New York State and New York City regulations
• Employees in this role must adhere to all company safety, vehicle use, and operational policies

Additional Information:

Responsibilities, duties, and expectations may evolve over time based on the needs of the business.

Equal Employment Opportunity

Joe Coffee is an Equal Opportunity Employer. We are committed to maintaining an inclusive and respectful workplace. All employment decisions are made without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.

Qualifications

Required Qualifications

• Valid driver’s license with a clean driving record
• Demonstrated experience operating cargo vans or Sprinter-style vehicles in New York City
• Experience in dispatch, transportation coordination, logistics, warehouse operations, or high-volume event management
• Proficiency in digital communication and coordination tools (e.g., Google Workspace, Airtable, chat-based communication platforms)
• Strong decision-making and organizational skills
• Ability to work under pressure and manage multiple priorities simultaneously
• At least 18 years of age

Preferred Qualifications

• Prior supervisory or team leadership experience
• Experience in catering, hospitality logistics, or event production environments
• Familiarity with route optimization and inventory management systems

Physical Requirements

This role requires:

• Ability to lift and move equipment weighing up to 50–70 pounds, with or without reasonable accommodation
• Ability to stand, walk, bend, and reach for extended periods
• Ability to operate cargo vans safely in urban environments
• Ability to work in warehouse and outdoor environments, including varying weather conditions

Reasonable accommodations will be provided in accordance with applicable law.

Salary : $28