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This is a great opportunity for an experienced voice engineer to work with an experienced team on key strategic projects for an enterprise organization. The voice architect/engineer will focus on a large voice system migration from Avaya to Five9's as well as help to support the current voice environment. This role will help to lead the strategy of this migration and work with various teams in IT as well as the business to make sure that all requirements are considered. If voice engineering is your passion, and you are interested to work with a collaborative team on key organizational initiatives, this is the role for you.
Required Skills:
Must have 5 years' experience in voice architecture/engineering
Must have strong experience in implementing Five9's Virtual Contact Center (VCC) and Verint Workforce Management
Must have experience with Avaya and ideally experience moving an organization from Avaya to Five9
Must be able to help drive the direction and strategy for the project initiative from an engineering perspective
Must be able to work with the technical teams, the business, and the 3rd party Five9 implementation team
Must be able to be hands on in keyboard work to make call flows
Must be able to support testing or integration between CRM's and Five9's
Must be able to write standard operating procedures (SOP's) to support operations on the new platform
Must be able to work with the business to work through requirements or new feature use cases
Must have experience migrating from one voice system to a new voice system
Must be a self-starter who can work independently but also with a team with little oversite
Must have the ability to learn from documentation and be able to communicate effectively
Must be able communicate with various IT teams as well as business stakeholders on occasion
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future
This is a great opportunity for an experienced voice engineer to work with an experienced team on key strategic projects for an enterprise organization. The voice architect/engineer will focus on a large voice system migration from Avaya to Five9's as well as help to support the current voice environment. This role will help to lead the strategy of this migration and work with various teams in IT as well as the business to make sure that all requirements are considered. If voice engineering is your passion, and you are interested to work with a collaborative team on key organizational initiatives, this is the role for you.
Required Skills:
Must have 5 years' experience in voice architecture/engineering
Must have strong experience in implementing Five9's Virtual Contact Center (VCC) and Verint Workforce Management
Must have experience with Avaya and ideally experience moving an organization from Avaya to Five9
Must be able to help drive the direction and strategy for the project initiative from an engineering perspective
Must be able to work with the technical teams, the business, and the 3rd party Five9 implementation team
Must be able to be hands on in keyboard work to make call flows
Must be able to support testing or integration between CRM's and Five9's
Must be able to write standard operating procedures (SOP's) to support operations on the new platform
Must be able to work with the business to work through requirements or new feature use cases
Must have experience migrating from one voice system to a new voice system
Must be a self-starter who can work independently but also with a team with little oversite
Must have the ability to learn from documentation and be able to communicate effectively
Must be able communicate with various IT teams as well as business stakeholders on occasion
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future