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We are looking for Voice Engineer for our client in Salisbury, NC
Job Title: Voice Engineer
Job Location: Salisbury, NC
Job Type: Contract
Job Overview:
We are looking for Voice Engineer for our client in Salisbury, NC
Job Title: Voice Engineer
Job Location: Salisbury, NC
Job Type: Contract
Job Overview:
- Management of Telecom expense of a client with over 10 K Users.
- Procure new devices for users and design/deploy a solutions for IPT infrastructure issues.
- Handle Critical IPT Voice requirements.
- Need to answer user calls basis enquiry, request and complaints on Call usage, Data usage, Plans, VAS, Billing issue, Coverage related issues.
- Answer queries related to IPT Phone issues , Infra Issues, Call Path Issues for example phone Issues, Call Issus etc.
- Coordinate with OEM, Field Services, Local IT Ops for Loaner and Spare device management, Repair and Break-Fix Services.
- Follow up with vendors.
- Ensure timely resolution of Incidents and tasks.
- Understanding of common IPT telecom terminologies and services.
- Understanding of voice, data and/ or wireless services.
- Understanding of IPT Enterprise Infraturcture ex CUBE, WXCC, CUCM, UNITY, SME, Voice Gateways, SIP,SCCP, MGoogle Cloud Platform, UCaaS.
- Relevant experience on IPT, UCaaS.
- Should have worked with global customers.