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Role: TrakSYS Support Engineer
Work location: Richmond, VA
Duration: 9 Months
Job Description:
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.
Key Responsibilities:
Role: TrakSYS Support Engineer
Work location: Richmond, VA
Duration: 9 Months
Job Description:
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.
Key Responsibilities:
- Provide Level 1 / Level 2 Support for TrakSYS MES application.
- Monitor system performance and ensure continuous up time.
- Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.
- Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
- Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC).
- Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.
- Handle incident management and services requests through ticketing tools e.g., ServiceNow.
- Maintain support documentation, change logs, and knowledge base articles.
- Track SLAs, KPIs, and recurring issues for continuous improvement.
- Support scheduled maintenance, upgrades, and deployments.
- Hands on experience on TrakSYS MES (version 12 is a plus).
- Understanding of TrakSYS architecture and core configurations.
- Knowledge of C#/.Net, JavaScript, HTML and CSS.
- Knowledge of SQL Server (queries, stored procedures).
- Knowledge of IIS, Windows Server, and network basics.
- Strong analytical and problem-solving skills.
- Good communication skills.
- These positions will involve working night shifts and may also require travel between the two sites (Richmond, VA & Hopkinsville, KY as needed."