What are the responsibilities and job description for the Tier 2 Technical Support position at Jobs via Dice?
Top Skills'
Details-The Tier II Help Desk Technician serves as the clients first line of IT support to all our clients.
Diagnose computer errors and triage to determine the urgency of issues.
Install, configure, and upgrade PC software and operating systems.
Facilitate Onsite and escalation support activities.
Repair computer hardware, such as keyboards and printers.
Provide technical support over the phone or Web to end users /clients.
Use remote support software to take control of end-user's computers to troubleshoot, diagnose and
resolve issues.
Setup new user and email accounts
Assist end-users with password changes.
Setup email on Computers and Mobile devices
Install printers and Software on Client PCs
Document Resolution steps for closed tickets and notes for escalations.
Create and maintain documentation about Customer networks.
Escalate to higher tier support to resolve customer issues within SLA.
Create and maintain documentation about Customer networks.
Setup new user and email accounts
Install printers and Software on Client PCs
Troubleshoot software, hardware, and network issues.
Additional Skills & Qualifications
Associate's degree (Bachelor's degree preferred)
2-4 years of helpdesk experience or working with a helpdesk or IT provider.
Good understanding of Windows Server environments (SBS,2003, 2008 R2 & 2012)
Good knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis
tools)
Knowledge and hands-on experience providing support to users using Windows 7, Windows 8 and
Microsoft Office 365, Azure, And Other Application Support Skills.
Bonus Skill Sets:
Previous experience in Managed IT Services
A , Network , MCP and other relevant certification
Job Type & Location
This is a Contract to Hire position based out of Beaverton, OR.
Pay And Benefits
The pay range for this position is $23.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Beaverton,OR.
Application Deadline
This position is anticipated to close on May 6, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Details-The Tier II Help Desk Technician serves as the clients first line of IT support to all our clients.
- 2-4 years of experience on a help desk, excellent communication skills, along with a good understanding of common computer hardware and productivity software applications.
- excellent judgment skills to be able to properly evaluate situations and gather vital information from our clients.
- Network and or Microsoft Certifications (MS-900, MS-102)
- MSP experience preferred
Diagnose computer errors and triage to determine the urgency of issues.
Install, configure, and upgrade PC software and operating systems.
Facilitate Onsite and escalation support activities.
Repair computer hardware, such as keyboards and printers.
Provide technical support over the phone or Web to end users /clients.
Use remote support software to take control of end-user's computers to troubleshoot, diagnose and
resolve issues.
Setup new user and email accounts
Assist end-users with password changes.
Setup email on Computers and Mobile devices
Install printers and Software on Client PCs
Document Resolution steps for closed tickets and notes for escalations.
Create and maintain documentation about Customer networks.
Escalate to higher tier support to resolve customer issues within SLA.
Create and maintain documentation about Customer networks.
Setup new user and email accounts
Install printers and Software on Client PCs
Troubleshoot software, hardware, and network issues.
Additional Skills & Qualifications
Associate's degree (Bachelor's degree preferred)
2-4 years of helpdesk experience or working with a helpdesk or IT provider.
Good understanding of Windows Server environments (SBS,2003, 2008 R2 & 2012)
Good knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis
tools)
Knowledge and hands-on experience providing support to users using Windows 7, Windows 8 and
Microsoft Office 365, Azure, And Other Application Support Skills.
Bonus Skill Sets:
Previous experience in Managed IT Services
A , Network , MCP and other relevant certification
Job Type & Location
This is a Contract to Hire position based out of Beaverton, OR.
Pay And Benefits
The pay range for this position is $23.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Beaverton,OR.
Application Deadline
This position is anticipated to close on May 6, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $23 - $27