What are the responsibilities and job description for the Technology Support Analyst position at Jobs via Dice?
- Opportunity to support a world-class, globally recognized law firm.
- Collaborative, people-focused culture with strong professional development.
The client is one of the world's most respected global law firms, known for handling high-stakes, complex legal matters across major financial centers. They foster a collaborative, high-performance culture where professionals work with cutting-edge technology and receive strong support for growth and development.
Job Description
This role provides hands-on technical support across hardware, software, networking, and AV systems while delivering high-quality customer service and ensuring smooth daily technology operations for the firm.
- Provide technical support for hardware and software systems, ensuring minimal downtime.
- Diagnose and resolve technical issues promptly and effectively.
- Assist in the maintenance and upgrading of technology systems and applications.
- Collaborate with team members to address complex technical challenges.
- Document technical processes and solutions for future reference.
- Provide training and guidance to end-users on technology systems and applications.
- Monitor and maintain system performance, ensuring optimal functionality.
- Stay updated on emerging technology trends and suggest improvements to current systems.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
A successful Technology Support Analyst should have:
- A minimum of three years of related work experience, including two years of specialized technical training or an equivalent combination of education and experience.
- Prior experience supporting technology within a law firm or professional services environment is strongly preferred.
- Knowledge of current technology applications, hardware, and software.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills to work effectively with team members and end-users.
- A proactive approach to identifying and resolving technical issues.
- Competitive salary ranging from $80000 to $90000 USD annually.
- Located in New York on-site 5 days a week.
- Opportunities for professional development and growth within the business services industry.
- A supportive and collaborative work environment.
- Engage with innovative technology in a professional setting.
Contact
Lexi Gartenberg
Quote job ref
JN-125
Salary : $80,000 - $90,000