What are the responsibilities and job description for the Techno Functional Project Manager position at Jobs via Dice?
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We are looking for Techno Functional Project Manager for our client in Seattle, WA
Job Title: Techno Functional Project Manager
Job Location: Seattle, WA
Job Type: Contract
Job Description:
Pay Range: $55hr - $60hr
Responsibilities:
We are looking for Techno Functional Project Manager for our client in Seattle, WA
Job Title: Techno Functional Project Manager
Job Location: Seattle, WA
Job Type: Contract
Job Description:
Pay Range: $55hr - $60hr
Responsibilities:
- Lead end-to-end Verint WFM project delivery including planning, execution, testing, deployment, and post-go-live support.
- Act as the Verint WFM subject matter expert, guiding solution design, configuration, and optimization.
- Collaborate with internal business units, IT teams, Verint consultants, and third-party vendors.
- Define and manage project scope, timelines, milestones, budgets, and resource allocation.
- Ensure successful integration of Verint WFM with enterprise platforms such as Workday, Salesforce, Oracle, and telephony systems.
- Drive stakeholder engagement, change management, and training initiatives to ensure adoption and operational readiness.
- Monitor KPIs and workforce metrics to validate solution effectiveness and identify areas for continuous improvement.
- Manage project documentation, risk logs, and governance reporting.
- Facilitate UAT, cutover planning, and hypercare support.
- 11 years of project management experience, with strong hands-on experience implementing and managing Verint WFM solutions.
- Proven success in delivering WFM projects in retail, contact center, or enterprise environments.
- Deep understanding of Verint WFM modules including:
- Forecasting & scheduling.
- Shift bidding & intraday management.
- Real-time adherence.
- Time-off management.
- Performance analytics.
- Experience with Verint integrations involving HRIS, CRM, payroll, and telephony platforms.
- Strong stakeholder management and communication skills across technical and business audiences.
- PMP, PMI-ACP, or equivalent certification preferred.
- Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira).
- Experience working with lifestyle, retail, or apparel brands.
- Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
- Exposure to AI-powered WFM features or automation initiatives.
Salary : $55 - $60
